BoxReviews of box.com

Truly the worst customer service I have ever come across. After scheduling a zoom with Mowmita a customer service person at Box, not only did this person fail to show up to the zoom, not give any notice whatsoever of not being able to make it - when this person finally resurfaced and got in touch, the excuse given was a joke. Claiming a very bad cold they said they had to decline the zoom - declining means notifying someone and this person did not even bother to do that. Then when I responded and said sorry to hear that but it would have been nice to have been told rather than sit on a zoom waiting - this person never even responded, didn't try to re-arrange, and now 6 days later I have heard nothing. This level of emotional and professional immaturity is shocking. time to find another company as clearly Box does not care at all about their customers. just look at all the negative ratings they get and they still cannot show up in a simple and courteous manner with customers. Pathetic, disrespectful and unprofessional.

At renewal, we sought to reduce the number of users by 3. We got the run around on how to do that. As a result we provided notice of the reduction 29 days before renewal. The "Customer Success" agent refused to accommodate, even though the 30 day notice would have required notice on New Year's Day. Well, we just provided 330 day notice of termination. No way to treat a longstanding customer. Run away. There are many other options.

I signed up for a 1 year agreement that included secure file transfer and esignature. I could never get the esignature to work and the customer support couldn't help me. I informed them that I wouldn't be continuing after my subscription ended and they autorenewed me anyway and now are telling me they won't refund me the money. They truly don't care about their customers. I would stay clear of Box.

RUN AWAY ! Yes YOU, stop considering Box, RUN AWAY ! Why: "Unlimited storage" is a lie, the limit is 1Tb. The information is not available anywhere and Box doesn't warn you that you're soon reaching the limit. When you reached 10Tb you can't upload, and if you delete old files to make room it doesn't reduce your used storage, you have to beg on the forum or by email to have your used storage recalculated. Adding new users is super easy and they actually trick you with the UI to take more than you need. Reducing the amount of your user has to be done by email and it takes months during which you continue paying. Technical support doesn't exist. If in doubt of this statement please visit the forum where this fact can be witnessed. Emailing or calling is not better. After all this I finally decided to undertake the painfull process of moving all our company data to another cloud provider. It's going to take us ages and we will loose money, I wish I made the right choice from the start. Don't be like me don't be silly, get Dropbox or anything else.

Worst ever experience, confirmed iphone 15 order and details were over checked again but after 7 days when I was expecting delivery says apologies, unfortunately they don't have stock, incompetent and irresponsible company, no one is even ready to contact me.

They are THIEVES! Be very careful! I don't have an account with them and they charged me $188.80 and refuse to reverse the payment claiming I have an account with them which I NEVER SIGNED UP to. I reached out on the very same day and this lady Izzette refuses to do anything! I am going to escalate this so they learn a lesson! STAY AWAY!!!!! They are THIEVES!!!

total scam! even with no upload traffic and just some data being deleted accounts get limited and finally locked. - most likely short after the monthly payment has been processed. support or billing department doesn't reply for over 48 hours where business customers are left with no access to use or backup their stored data! stay far away from this company and their services for your enterprise businesses. maybe for donors interesting to just send money on a monthly basis for nothing in return.

2FA feature is not standard in the "small" offerings, administrator features especially around security is bad, not working, and often not in the "new design" but only in the old, if at all. Can't recommend, use Dropbox or nextcloud instead!