Boundary SupplyReviews of boundarysupply.com

BAd customer service ruined entire experience.

Disappointed Long Time Supporter I had purchased just about every product this company has to offer. Usually, they got delivered in a timely manner and when things didn't go quite right, I always had Mikey to contact. However, my last order involved a lot of items that had come out. I ordered my stuff back in October 2019. I didn't get them until Feb - March. There were never any updates sent out. I also had to pay a tariff when I got the items delivered which costs me $150. However, what I was most upset about was the lack of automatic updates or the lack of attention to a customer who has contributed by purchasing about $2k worth of products and more through word of mouth promotion for this company.

Bad serivce! Bad quality! Never order again!

Over priced for the materials, weight and capacity. They'll also send you dozens of unsolicited emails and text messages.

I haven't received the item I purchased. I made inquiries by email many times. I've got tired.

If there is zero star that would be my pick. Waited for more then 7mths for the paid items. No choice but to cancel the order. The only good thing was the refund was reasonably fast after a few complaints.

I got my products months after I placed the order had to Pay customs charges even though I have prepaid it at the time of checkout. Very Poor support , there were 54 emails back and forth to solve the issue I placed my order on 3rd of December and the order was finally closed on 3rd of June!

Made a purchase approximately a year ago for an accessory to my Errant backpack because of a sale that was going on at the time. Nowhere in the checkout process was it explained that customs would be charged to me by FedEx. I mean, why would it since prior to that I purchased an Errant Backpack (a year before) and I did not receive custom fees, as I reside in Europe. Nevertheless, after receiving the accessory, I received a FedEx bill for customs + brokerage fees, which I might add negated the reason for making the purchase in the first place—to receive a discount. I emailed customer service and I received a goodwill gesture for reimbursement. I accepted and then I received a credit for the customs amount but not the FedEx brokerage fee. I emailed back and I am basically told that’s as much as I will receive. So a pretty terrible experience and had their been a disclaimer at the time in their checkout process, I would have avoided this and I would have remained a customer. Instead I was told after the fact that Boundary closed their logistics center agreement in the Netherlands, and that I only would receive one portion of my reimbursement. The accessory and the backpack itself are great, but I was left with a bad experience afterwards, so I hope reimbursing only half of the total fees were worth losing a customer.