Boundary SupplyReviews of boundarysupply.com

Product is decent. Waiting over one year for it to arrive Is a joke. Don’t blame COVID, it was late prior to COVID.

Not a good shopping experience. Wrong color of bag, looong process days, lots fees to pay. +4 star for good quality of bag, -3 star for bad returning experience.

It took months to deliver my order and when finally it arrived it was incomplete. I notified Boundary and never responded.

I've had many great experiences dealing with small backpack manufacturers who put customers first. Sadly, Boundary Supply is not one of them. First, they sent me a Prima System with quality control issues unacceptable for a $200 bag. So I sent it back for replacement (they would not cover the shipping cost) and received in its place a used or previously returned bag with more defects than the one I returned. To add insult, they didn't even bother to ship it in a box; they went cheap and put it in a poly mailer, plus a plastic storage sack that looked like it'd been attacked by a bear as it was completely shredded. It had a giant sticker on it that read: "QC INSPECTION: PASS." Must be some kind of joke. Meanwhile, their outsourced customer service, when not spitting out canned responses, was very manipulative. I loved how they tried to turn it around by suggesting that my expectations were too high. And no matter how many times I refused, they kept trying to steer me back toward store credit, even going so far as suggesting that a refund could be problematic. Then, after making my return (once again, shipping on me), I received no responses to my inquires for several weeks, which was bizarre considering how prompt they were before. I was beginning to wonder if it really was just a big scam after all. When I finally did get a response, this time from Tyler (whom I believe is their Operations Manager), he apologized for the delay and processed my refund immediately rather than waiting out 2 payment cycles as per company policy. That's the only thing I can commend them on throughout this whole thing. It's a shame. Had I received the product as advertised, I think it would have been a great backpack for me. Quality seems like a total crapshoot, however. So instead I'm out $30 US with nothing to show for it but some shipping receipts and a bad taste in my mouth from having dealt with Boundary Supply at all.

The product is excellent, good materials, well made and clever design. Customer service is appalling, non-responsive to emails, did not refund on orders not delivered and never received, no phone contact available whatsoever and a clear inability to understand minimal levels of customer service requirement. As a consequence I have the bulk of what I ordered but it has cost me around 30% more as I have never received the remainder. I cannot imagine I will buy from them on line again.

Ordered from them, they could not make my product, waited almost a year to tell me. I got my refund, but come one, almost a year!!! Even with COVID!

Customer service was extremely bad. I was mislead to believing that return postage would be covered and was asked to return with express shipping + tracking, the highest tier of shipping. Normally i would have paid for regular shipping which would have cost a fraction of the price. Living in Australia, the shipment price (High priority express + tracking) cost half the amount of the product itself. After this, my return wasn't processed until after a month. I was advised my refund would take another few weeks to process, and after 4 weeks i emailed asking where my refund is, waited another 2 weeks before getting a response, and then finally after another month i finally got my refund. The build material of the product itself was great, but the customer service was absolutely disgraceful.

Sent me the wrong color bag and had terrible customer support.