Boundary SupplyReviews of boundarysupply.com

Mi orden estaba incompleta. Pedí una Errant y un Port Kitt y solo recibí la Errant. Me pidieron enviar un correo para recibir los datos de envío y me volvieron a cambiar la fecha para recibir la información. Tuve que pagar impuestos por algo que no recibí y que honestamente ya no quiero. Pedí la cancelación del envío del port kitt y no han podido resolver eso. Solo quiero mi dinero de vuelta por algo que no recibí y que no he tenido información de que se vaya envíar. Espero no tener que volver a tratar con esta empresa. Solo espero puedan resolver su error y me regresen mi dinero. Pésimo servicio, no se lo recomendaría a nadie.

I have not received neither a confirmation email or tracking number but my credit card was charged on December 2nd!!!! This is ridiculous!

I haven’t received the damn thing yet. How about you actually send what I ordered before you ask if I’m happy with it

Your rating has arrived already but the product hasn't arrived yet.

I ordered a product on 5/11/2020 from this company and was charged $90.92. I waited over 2 months for my product and sent emails, after emails and finally purchased another product. Then I received the package and REFUSED IT AND NOTED SEND BACK TO SENDER. I then sent 2 other emails regarding my refund in September and I was told, after the fact, that they couldn't make the refund due to their 30-day return policy - yet it took 2+ months before the order was received. I am demanding that they refund my money immediately. DO NOT ORDER ITEMS FROM THIS COMPANY@!

This has been quite possibly the worst customer service experience of my life. Finally received my pants after nearly a year of delays in production. Over that time I received 2 updates from the company explaining delays but with revised target dates that came and went by months with no additional information. When reaching out to get more information I was met as if the delays were to be expected and that it was my fault for not understanding the nature of their pre-order policies (despite several internal updates to their policies which varied significantly from what was in place at the time I purchased, and again they failed to communicate, and where they woefully failed to deliver on the original policies such as timelines may vary up to 30 days. LOL). Even though I didn't by through their Kickstarter campaign I did finally find that they posted semi-irregular posting there that tried to inform and justify the on-going delays (don't get me wrong I understand that sometimes things don't go to plan, but the communication to keep customers informed is within your power to deal with). The fact that I received 50+ promotional emails from the company over the same time period didn't help. Fast forward 11 months after "buying" the pants, and just when all hope is lost and I've given up on ever seeing the pants, I get the email that they are in the mail! Finally they arrived, and the moment of truth....after all the hassle with actually getting these do the live up to the hype? Are they the best travel pants ever? Meh! Sure the material feels nice. The fit is ridiculously small, and luckily I've lost 10 lbs since I ordered these and can just squeeze into them (ok they are slim but I am not even sure they had that option or I chose that when I bought them?) The biggest let-down was the anticipation that they would be four-way super-stretchy. There is a tiny bit of give in the material but I would be hard-pressed to see any 4-way stretch....there certainly won't be any yoga going on in these pants, and in comparison to something like Duer or Prana jeans there just isn't any comparison. So after holding out hope for a year, in-spite Boundary Supply's attempts to provide no customer service at all, I am left with a lack-luster, over-hyped, under-sized, stiff pair of jeans.

Slow! Asked for a refund before the bag shipped and was only given a partial. Customer service is slow to respond

Your communication is horrible. I am a second time customer and unfortunately this will be my last purchase. I made this purchase around June and it still isn’t here 10/21and on top of that it’s taken over a week for shipping. You’d think because of all your other inadequacies you’d at least expedite the shipping. The product is good but for this price I can get a quality product anywhere with a much better company.