Boundary SupplyReviews of boundarysupply.com

The fact that I'd ordered a product as part of a re-order was never clear or remotely obvious through the order process, so I was surprised after enquiring where my order was that a threshold needed to be achieved before going into production. Thereafter things actually got worse. Dreadful communication, unexplained delays. Very poor experience. And I never received a replacement latch for one that broke in a prior order.

I've backed 6 projects on Kickstarter so far. These Chase pants were my second ever project that I had backed. I needed these for a series of trips at the end of 2019, and we're fastly approaching the end of 2020 and I don't think these pants will be delivered this year, realistically. We can blame Covid all we want, but it's also very frustrating to see other Kickstarter campaigns and other companies coming out with everyday styled tech pant/slacks, readily available to buy and have delivered, while Boundary Supply continues to say a date, only for it to be way off. Your customers just want honesty, not false promises. You keep saying next month in your updates. Just be truthful. You're much better off saying next year and then delivering sooner. And at the same time, to see you launch another Kickstarter campaign for a backpack when you haven't even fulfilled the pants? It's not a good look.

Like many other customers here, I object to the misleading approach adopted by Boundary Supply which is basically "give us your money so that we can buy the stuff we need to make your product, and we'll send it to you at some undetermined point in the future". I paid for the aegis duffel bag in September and now expect to receive it at the end of March or in April. Virtually no communication from the company, I had to ask them on Facebook for an update.

What can i say... ordered since october 2019... promised december delivery.. Its january and they say the raw material has not even reached their warehouse for production... now those raw material is scheduled for february.... I will edit this review once i receive my bag. I came from a developing cpuntry... so this bag is a major investment for me... it meant a lot ..

I placed an order for a backpack (errant in black) that was supposedly in stock and have now been waiting for 10+ days for the tracking number. Support is friendly but seems unable to resolve the situation as they only keep e-mailing 3rd parties handling order fulfillment. After the 3rd round of communications they openly admitted that their supplier is simply not shipping out items at the moment. Given the fact that the product itself received good reviews, I'm giving this a 2/5 star review and have to warn everyone currently interested in purchasing Boundary Supply that you are not likely to receive your ordered items any time soon. Honesty and transparency about the situation would have definitely gone a long way over stalling one e-mail at a time. Even if the backpack turn out to be excellent, I'd currently reconsider twice before ordering again. UPDATE: The backpack arrived after +4 weeks, and I'm still waiting for an accessory item. The product quality is good and as advertised, but given the miserable shipping & customer support experience, I still can't rate them higher than 2/5 :(