Kassai M.
Amazing product, extraordinary customer service
TL,DR: Amazing versatile bag, exceptional customer service, definitely a product to consider when looking for multi-purpose flexible backpack. I have been looking for a backpack for a while now, that combines everything I need: appropriate protection for my DSLR camera, protective case for my laptop, durability and flexibility with not too much pockets, but just the right amount. The Boundary Prima System is an amazing product, its versatility isn’t only outstanding when preparing for an activity or a simple workday, but you can even transform the bag after you let home. Like when your backpack gets full of stuff you acquire during a trip (or groceries, or your coat when it gets warmer in the afternoon), you can easily pop out the camera bag and attach it to the side of the main backpack. This means you can access your camera the same easy way, while increasing the useful volume of the bag. The straps are very comfortable, have nice ventillation. Despite the bag being a few grams heavier than lightweight backpacks (which I knew before purchasing) it feels very comfortable even with heavy loads. When my package arrived, it was faulty: accidentally the opposite connector was sewn on my camera bag. After an email, 1 night of waiting, and a very kind reply from Allison from the Boundary team, my replacement bag was on the way. I take it to the office, skiing, hiking: this bag really excels in all situations.
Response from Boundary SupplyApr 15, 2021
Boom! Thanks for your in-depth review and field report on your Prima! Reviews like this are super helpful for us and we appreciate the time and honesty you put into this. We hope the Prima treats you well over the years. Thanks again for the endorsement Kassai!