yx
Shipping took longer than expected
Shipping took longer than expected, bag slightly smaller than expectations, but works well.
Response from Boundary SupplyJan 14, 2021
Thanks for your review and feedback!

AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.
Boundary Supply (boundarysupply.com) has 698 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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yx
Shipping took longer than expected, bag slightly smaller than expectations, but works well.
Response from Boundary SupplyJan 14, 2021
Thanks for your review and feedback!
Tristian B.
Favorite bag #1 out of 14 but quality control could use some attention to detail courses. The laptop sleeve velcro and the strap don't line up. OCD on fire but love the materials and organization.
Response from Boundary SupplyJan 6, 2021
Thanks for the review and feedback here Tristian! Please contact us with a couple of photos of what you are describing at [email protected] and we can work with you there. Thanks!
Victor W.
I get Errant backpack and find the shoulder belt too hard and not fit the shoulder.
Response from Boundary SupplyDec 31, 2020
Thanks for the review and sorry to hear about the straps. Please contact us at [email protected] and we can work to find a solution for you there. Thanks!
weiyang
This is my 2nd purchase from boundary supply Great job on the Rennen X-Pac Daypack it's as good as expected. But the webpage is giving me problem, most of the time I'm not able to login. That's why I'm giving 4 star
Response from Boundary SupplyDec 29, 2020
Thanks for the review and feedback here! We have been working to update our website and have had technical issues with the customer account access. Please contact us at [email protected] with any questions you may have regarding your account.
Max A.
Boundary makes excellent products, I already have the Errant, Duffel and Sling and various accessories. The modular system is excellent in terms of both functionality and durability. The supply chain is a big minus point, the delivery times were very bad even before the COVID-19 pandemic. both production and delivery processes must improve. A warehouse would also be good in europe instead of delivering everything from the usa. Customer service is very good, you get feedback in a short time
Response from Boundary SupplyDec 28, 2020
Thanks for the feedback and support Max! While we would love to have the funds to have fulfillment centers around the world, we are making due the best we can with our small business run by our team of seven. Maybe in the future!
Marc
I have yet to receive my order, which was ordered in March 2020. It is now December 2020. I understand the pandemic hindered everything and therefore Boundary Supply is not at fault. Their customer service was great. They responded in a timely manner when I asked about my order. I wish they gave some sort of discount of the order due to the delay. That is why I give 4 stars
Response from Boundary SupplyDec 27, 2020
Thanks for the review and for your patience here. Looks like you should be getting your delivery today! https://www.fedex.com/apps/fedextrack/?tracknumbers=61292700204663672381
Alfred L.
Minus 1 star for overall lateness
Response from Boundary SupplyDec 14, 2020
We have been behind on our shipments due to Holiday demand and COVID restrictions, our apologies! Thanks for the review and feedback Alfred!
Savanna P.
Great and easy check out. However, I cannot log into my account because it says email not found and would like to access to find shipment information since I am not receiving any messages or emails about that. A little disappointed with that.
Response from Boundary SupplyDec 14, 2020
Thanks for the review and feedback here Savanna! We have been behind on our shipments due to Holiday demand and COVID restrictions, our apologies! As to your account, we are working on an update of our website and have seen issues with customer accounts. We are working to fix this, but in the meantime, you can contact us at [email protected] with any questions regarding your account.