Boundary SupplyReviews of boundarysupply.com

I did a great deal of research and the Errant seemed like the best choice for me as I was looking for something that had modularity, and an option to put both my laptop and my camera (when needed) in it. I was even planning to get the camera compartment later. However, once I got it and walked a few days with it I realised that it was super painful on my shoulders and my back with just my laptop in it. My laptop is 15 inch so I would expect it to be a bit heavy but not that uncomfortable. I literally couldn't walk with it for more than 20-30 minutes without needing to take it off for an hour. I was really sad because I was really looking forward to having this backpack. I still use it, the compartments are really comfortable, and I love how all my things are organised inside, and how easy it is to just pull my laptop out. Most of the time I cycle a short distance to work so it's less noticeable how uncomfortable it is. I was hoping to use it as a daypack while traveling but I can't travel with it because it is so uncomfortable. Bottomline, I wouldn't recommend it.

Très mauvaise expérience client mais un superbe sac ! Un délais de livraison et un support catastrophique ! Cependant, vous m’avez envoyé gratuitement votre sac, et je dois reconnaître que c’est le meilleur sac que je n’ai jamais possédé ! Malgré tout, je vous recommande.

The material is not so good And the delivery is worst

Trousers took over 6 months to arrive and did not have the side seam pocket as advertised disappointing

Great quality, terrible fulfillment. A lot of people give their customer support grief but I think they're doing a fine job. The real issue seems to be that the company is just small and hasn't invested enough in how to handle logistics, they seem to be constantly behind on shipping and fulfillment. Boundary Supply still acts like a Kickstarter company when they should have leveled up by now.

Really wanted to just enjoy the bag that I ordered, but the poor customer service and hidden pre-order disclosure ruined my experience with Boundary Supply. Took nearly 6 months for me to receive the item that I ordered.

The quality of the materials is great and they have some pretty clever designs, but their customer service during the first Kickstarter campaign was unquestionably awful. Delays without communication, broken expectations - well, that's Kickstarter for you. Didn't want to go through that again, especially since there was no pricing benefit and little early adopter benefit, so waited until their new design was ready for retail - and they still missed deadlines. Plus, while an ancillary pack wasn't explicitly said to be included, their marketing pictures advertise it without any kind of disclaimer. Their customer service has improved a little, in that they're now apologies and not outright deception, but I don't plan on buying from them ever again. Would've given 1 star, but the build quality and materials of the new pack really are good, and the price is, surprisingly, competitive. When did packs get so expensive?

Took over 5 months to get my product.