Boundary SupplyReviews of boundarysupply.com

Shipping delay issues. I have two running orders right now. One ordered on August 22nd and the second one on August 24th for separate items. I have contacted info email and received no communication back. I followed up with another email and again nothing back. Been 2 weeks approaching a third week with no communication. They were a good company last year and fulfillment was top notch during a pandemic but this year is not it.

Avoid like the plague! I was really excited to order my backpack and kept an eye on the website until the item was showing in stock. I ordered it on 23rd August and my card was charged £279 on the same date. It is now 9th September and despite emailing them 4 times (3 of which have gone completely unanswered) I have no idea when my bag will be dispatched. This is totally appalling customer service especially for the prices they are charging. I requested details of how to initiate a refund as I'm not happy to wait indefinitely to receive my bag (I need it for a particular event) and again this has been completely ignored. They have taken my money and do not appear to have any intention of shipping me a bag. AVOID.

I ordered a backpack through their “try before you buy” option which according to their website won’t charge me until 5 days after delivery. However, my card has already been charged the full amount. The item hasn’t shipped and I emailed them multiple times regarding this and still haven’t heard back. It’s now 9/8 and no shipping updates or responses through their customer service inbox. Awful experience and terrible customer service. Would never purchase anything from this company and suggest avoiding at all costs.

I've placed 2 orders. I could not be more frustrated. Waiting and waiting and waiting. Web site says "in stock and ready to ship". Nothing!! crickets. Not acceptable in the world we live in. Really fed up.

After three years of intense use I can finally review this product. Briefly, it is not worth the price. Re durability, many parts, especially zippers, broke down really fast. Re usability, the backpack is too tight, the top inside pocket limits the loading capacity; the back part doesn't get properly ventilated; it is too heavy wrt to materials quality and durability; the bottom pocket, that meant to store clothes/shoes, is not usable as there is no space to put things inside. For a lower price you can get really more in terms of quality and usability.

Very bad customer service no updates till had to request few times so easy going when product not made destination will tick off item fullfiled and when pursued futher say somehow landed somewhere and not able to deliver

For the price, NOT WORTH IT. No doubt the bag is functional, but it is VERY HEAVY. Who likes to carry a heavy bag (without even putting anything in yet)? The coating material is very poor in quality. It looks nice when you first got it. Until when you start using it, it’s not durable at all. My zippers and the base (all the mat coating material all over the bag) are broken/tearing off! I am experiencing black flakes all over the place when I put my bag on a chair, floor or table. It’s the breakdown of the mat coating material which WARRANTY DOES NOT COVER. What’s the point for making yourself feeling embarrassed when you place your bag on a clean floor/chair/table with all those breakdown of coating falling? For the price, you could actually get a cheaper bag and change every year. Probably even durable than Boundary Supply’s. Mine can’t even last for 2 years.

I ordered Prima system, an expensive option that i thought i will get it next day. The company claimed when i placed the order that shipping and delivery for international shipments between 10 - 14 days. Now it has been more than a month and the tracking number they provided does not show anything. I wanted to buy one more bag once i receive my first order, but now for sure i will not, and i wouldn't recommend it to anyone. I believe now all the reviews on Youtube and social media are fake and does not reflect the truth One more thing, they are ignoring my emails. very bad service