Boundary SupplyReviews of boundarysupply.com

The time os shipping is to much

Boundary Supply have warehouse and Shipping Logistics issues. Ordered a Rennen backpack on the 4th Dec, company states bag is in stock and shipping immediately. Mine did not ship till 11 DAYS after. Got tracking finally on the 15th Dec...They state they are using Express Courier (Air) but they are not. As of writing this on the 22nd Dec, item has still yet to reach the UK. Item will not arrive in time for Xmas now...

I'm really sorry to rate Boundary so low and I want to say that I love all your products... big fan. But as much as I love everything I have form Boundary I have experienced a lot of problems to get my orders. Bad stocking, bad communication of backorders, the sms default support channel works bad (for me at least). I think that all this bad experience can be improved just by a more transparent communication and a better handling of the re-stocking.

when will I get my items?? Delay after Delay, it's really disappointing

Honestly, I am super happy with the backpack itself. It's functional, looks great and works really well as my everyday backpack and even perfectly for short weekend trips. Easy to organise everything...all of that. But their customer service really lets them down. From ordering through to receiving the backpack was about a 2-2.5 month delay. No mention of that on the website, nothing about it during the purchase process. After purchase it was always me reaching out from my side to try and find out when it might be arriving and consistently being given opaque answers about potential timelines. It was a frustrating process.

It took 4-5 months to get my bag. I was told I could cancel my order after days of asking for a refund because the bag did not show up. (I texted the company 2-1/2 months after ordering it.. Text is the only way to reach them. After taking my order the website said delivery promised in 3 to 4 weeks) Bag was never canceled and refund not processed as promised. I have it now. It’s fine. Never again. Terrible and incompetent customer service.

I wait 8 month to get my command that was not fair

I did a preorder with them on the Arclite Sling (Pre-COVID in 2019), and it was about 5 months late. I honestly wouldn't have minded if they would have just communicated the delays instead of me checking my shipping status to see that it kept getting pushed back. When the bag finally did arrive I must say it was exactly what I wanted. However, there are some parts that seem cheap especially given the cost of the bag. I like the bag for what it is, but unfortunately I will NEVER buy another thing from them. They need to figure out their supplier and materials situation. They also need to be transparent with their policies and cancelling orders. When I went to cancel my preorder, they told me they couldn't because my payment secures my bag onto the boat essentially. WHAT?!? No, that's not how preorders work. I understand you use that money to try and get some things moving, but in no way do you get to hold my money hostage because you guys couldn't fulfill the initial delivery agreement. Like I said, when I finally got the Arclite Sling, it is really cool. Not worth the wait I think and definitely not worth the headache of dealing with Boundary Supply. They need to being thinking about how to under promise and over deliver.