Boundary SupplyReviews of boundarysupply.com

The product is delayed for several months. They make you think they have good customer service by replying with a long email to your questions, however, they don't really tell you anything. Lots of text without any specific details. Just saying they keep having problems and will try to ship next week (next week since November). Would not recommend buying anything from them.

Ordered over two months ago and have still to receive my order. There is no proactive communication from the seller, and whenever I write to enquire I get convoluted stories about warehoueses and stock and cross-ordering this and that. I would consider fraud if I didn't know that the products really exist and have shipped before. At the very least their costumer service is as incompetent as their fulfilment center. Edit: still no shipment, i don't believe anymore they are willing or able to ship anything. Refrain from buying here.

Ordered the Prima mid January, their order process noted it was in stock. Then their site said shipping January, support came back to me and said 'Sometime February' This is misleading and not acceptable. Boundary will charge your credit card immediately, well knowing they're not shipping the packs. I've cancelled my order and await confirmation and money back. It's a shame seeing how good their packs are then to see how bad their processes are. Update: support got back to me in good time. apparently cancelling is not an option (I was not made aware of this during ordering) the explanation was that they bulk order the packs at factory, how that make cancellation 1 days after ordering impossible is beyond me. They conceded that their information flow during ordering is not the best. I'm going to wait until February for the pack and will update this review accordingly. Update early feb: So, now boundary is offering 20-30% discounts, while I'm still waiting for an order I paid full price for. They're now stating early weeks of March as shipping date. the Prima system is still not listed as 'Pre-order' in their system, new buyers have no chance of knowing they'll be charged and not receive a product. Update early March: Boundary support reports that they will be shipping the packs in 7-10 days. we'll see. No pack was shipped, and their website now says June. Insisted to get my money back. Informed them that I would initiate a Fraud dispute with my bank (which would in tow, also mean VISA) they were quite slow to respond to this and followed up with questions just means to stall things. I've received my money back now, it just took 3 weeks, also with delays of-course. New buyers needs to be aware at minimum. This is starting to look like a downright scam.

Unfortunately, I only looked up boundary on trustpilot after already having troubles with them. Because I see now, that many other people had the exact same problems. I ordered a backpack and accessories. Only the backpack arrived. After contacting customer support I was told, that my accessories are currently out of stock and will be delivered as soon as they’re available. After waiting half a year, I contacted them again. This time I was told, that my ordered product was discontinued, but I will be sent another color. I agreed and waited for another three months before contacting them yet again. Finally, I received my order (nearly a year later), but it was faulty. I was told that I could send the whole product back on my own expense, and that shipment costs would be refunded afterwards. Being already skeptical, I suggested sending me just the necessary replacement parts which I could then change myself. They agreed, but sent me the wrong(!) replacement parts. After this, I was pretty much told, to settle with what I have. After stalling the whole process for so long (over a year), I couldn’t reach out for PayPal’s buyer protection any more… I think, that one star is a very fitting rating, because their backpacks are actually well made. No doubts on that. But after my own experience and reading the other reviews, I can tell you this: If you give money to boundary, you are gambling! Either you receive your product on the first try (they won’t tell you if it is out of stock), or your money is gone! You have been warned.

Don’t buy from Boundary!!! They don’t tell you what you are buying until you give them your money and then you find out that your item will be shipped in December a year from now! There is nothing on there site that says they don’t have stock. Then you can not get ahold of them because there is no number for them! So you send them emails and you can text a number but can not call it and they take there sweet time getting back to you. I made an order found out that I will not get it any time soon and asked for a refund 12 hours after I purchased and I still have not heard from them. I agree I think this company is a organized SCAM! Stay away!!!

Product are out of stock, but they let you order and wait without notifications. You need to push them, and then they say "hoo we are waiting for stock". Avoid this. Bad customer service, delay too long.

Terrible experience and constant lies. I ordered Errant backpack on Nov. 22 which supposed to be delivered in 3-5 days. After a month and several contacts with the Boundary Supply customer service I only receive misleading information about when the item will be shipped.

After backing two of their KS campaigns I can confidently say I will never purchase from this unethical company again. It's not the delays that put me off, but the constant lies, unethical behaviour, mocking from the CEO Cavin, and the fact they are now on their 3rd KS and again having the same issues of overpromising and under-delivering just shows the culture this company has. Overall I would leave a zero star if I could (and for those who know me know I rarely leave less than a 3 star review. That's how bad BS are....