Boundary SupplyReviews of boundarysupply.com

I read a lot of bad reviews over the internet so I figure I chime in here with my experience. Yes, they make good product but their customer service is still an absolute mess. I was one of the earliest backer on Indiegogo for the original Prima System. What they did: - Lies over lies about shipping updates. Promised to provide shipping updates multiple times on the backers' page but always failed to do so. - False promises on refunds of excessive shipping fees, gives you store credits instead. - Multiple users claim that company doesn't provide any REFUND even after TONNES of delays. Zero replies on refund requests. I can see Cavin the CEO reply on most comments on the backers' page but ignore EVERY SINGLE refund request comments. - Cavin Nicholson, even the CEO himself is no better. I have spoken directly to him via emails and was expressing dissatisfaction over their way of handling customer service and instead of any constructive response. He accused me badmouthing his company on the backers' page and sendt me nasty messages. I've been writing supportive comments in fact. - The Prima system was selling at the exact same price (with discount and mark it as "Pre-order", smart move) of what the backers paid and even come up with frequent discounts. More than 3 years later, I thought they would at least improve in some way. Sounds like they're still messing over their customer up until now. Good luck Cavin. I really hope Boundary Supply should just shut down. Have some conscience and stop scamming the consumers.

I placed a one star review on their website and waited a week. They have already taken down my review as to not tarnish their image. I reviewed every comment they had. My review is gone.

This place is a scam. It misrepresented itself to me, and when I spent my own money to return over $100 worth of LIGHT BULBS, I got no refund nor satisfaction. DO NOT PURCHASE FROM THIS COMPANY...NOT WORTH LOSING MONEY FOR...

I bought September 2019 a sling bag, at Feb 2020 I haven’t received yet and they are not replying to my question

Not sure if I will ever receive my order... The credit card was charged immediately, but there is no shipment coming from them. The support team is replying to my requests, but the answers are inconsistent. Once it is the backpack that is on backorder. Another time it is another item in the order. They keep on telling me that the order is being shipped, but nothing happens. The most outrageous and frustrating experience I have had so far! Stay away from Boundary Supply.

Ordered their Chase pants in September 2019 with expected delivery of early November. It is nearly February and I have received nothing. To make matters worse, their updates have been practically nonexistent and I've mostly had to rely on reading forums and KS comments to find information. Any communication I've had with them has been inconsistent, opaque and dishonest. A very disappointing transaction with a company I will never support again.

Great products whenever you get them. I order an errant backpack and got it earlier than planned and I am very very happy with the product. However, I ordered an Aegis duffle that was supposed to be delivered in mid-December "Hi Cindy, this is all well and good but it does not give me any better idea of when it should be shipped and this was assured by their customer service when I ask why they charged my credit card for a preorder before they had the product in hand, something that they should not be doing. "We charged our customers' for their orders upfront because we want to make sure that the order will be processed accordingly once the items are available. Please note that the information indicated on the website for the availability of the X-Pac Aegis Duffel Pack which is on January 2020 is intended for those customers who will be placing an order for the item. I assure you that your order will be shipped in mid-December as indicated when you've placed the order. Please stay tuned for a separate tracking email once the order is dispatched. At that point, you'll have a better idea of when you will be receiving your order", So purchase at you own risk and only if you are happy waiting weeks if not months (from what I can read on Trustpilot) for your pack with the understanding that they are strap for cash and use you preorder money to fund their production (and here might be where the problems reside as I think that they wait to have enough preorder and therefor cash to pay for their material production) Boundry Supply work as if all orders where from Kickstarter (nothing wrong with that in theory) but without clearly communicating this to their customers/backers

Very shady company! They make promises on pre-orders and the dates get moved back months to a year. I attempted to get a refund, as the date of my preorder was falsified and it would take another 2 months to ship. I was told there was nothing they could do. Stay away from this company! I will not be purchasing anything from them again. There are so many other bag companies that have excellent customer service.