Boundary SupplyReviews of boundarysupply.com

I Ordered a pair of pants in November. Did not receive them by January (When they said they would arrive), I thought because of the virus or protests that were happening in Hong Kong delivery might take a little longer. I emailed customer services using the email from the Boundary Supply receipt asking for any updates, no response. After checking the website the pants that I ordered are on Pre-Order. Does that mean the pants I ordered are now out of stock? Or that they never existed and are being made currently? Boundary Supply if you can respond soon I would love to know what happened to my $120.

Over 6 months, still haven't received the pants I ordered from Boundary. I asked for a refund - nope! After some back-and-forth, they said "your pants are on the way!"... Boundary sent me the wrong pants, not what I ordered, plus it cost me $25 in duty. Quality feels nice in the hands but who knows if I'll ever get the pants that I can actually wear. So far, Boundary has cost me about $155 for $130 pants that I never received. Will never trust this company again.

Terrible experience. Placed an order and the order still has not shipped and it's been a month. They keep giving me the run around that it's expedited to ship but they say that every week. I requested to cancel the order and still no cancelation or refund. Terrible customer service and a shaddy company.

Apparently the products (both packs and pants) are good. Regrettably, I am unable to verify those claims. I have yet to see the pants I ordered and paid for in August, 2019. I was not a Kickstarter backer, I ordered off the Boundary Supply website. At that time, it was not clear it was backorder/pre-order. Now I may and may not see the pants in May or July. The company refuses to issue a refund, and I am past the deadline to request a charge-back from my credit card company. You be the judge if the packs and pants are worth the wait and uncertainty, just don't wait past 120 days, that will leave you at the mercy of Boundary Supply. Now, for the products. Apparently, the packs and slings are good, but not Peak Design good. There are other quality bags on the market, like Aer, Day farer, Nomatic and so forth. Same goes for pants, there is Outlier, Western Rise, even Chrome Industries has black pants on offer now. Most importantly all those companies actually have stock to sell. ***UPDATE**** As it was a purchase from Boundary supply website, I finally received a full refund the week of June 30. That makes me mildly happy. Still, I would not risk another transaction with Boundary Supply. YMMV.

I ordered an x-pac prima system in November, 2019 as a Christmas present for my brother, as the website stated that I would have the bag by mid December. Come New Years, no shipment updates or anything. I was a little mad, but I looked at their website and the bag says it will be delivered mid January. Slight delay, not the end of the world. End of January, I still have no bag, no updates, no apologies. Nothing. I email the Boundary customer service asking where my bag is and they said that the bags will immediately be out for delivery (lies) and finally apologized for the delay saying my order would be prioritized (also a lie) since it was meant to be a Christmas gift. Early February, still no bag, updates, or anything. I email customer service again and surprise, they once again said that the orders will be out right away (surprise, another lie). This time they said that if I didn't receive a shipping email within 14 days, they would refund my order. Late February (over 14 days), still no bag. I emailed the customer service once again and they said that the bags will now be delivered in July. Worst company in the world, not giving you any updates on your bag or anything. They just take your money and you are the one that has to actively check and email customer service asking where your order is. If you order from Boundary, beware, you'll be waiting months before you ever (or if you ever) receive your bag. Also, I ordered from Canada, and lost about $24 due to the exchange rate being worse now compared to when I bought the bag. I will never deal with this company again, and I highly recommend you do not either if you are reading this review.

My husband really wanted a Arclite slingpack for his birthday in October. I ordered it end of September or 1st of October. There was NOTHING on the page saying backorder or preorder. Now when I check the page they added that in there later after they had charged me. In October I received an email saying it was expected in December. I contacted the company because that was extremely deceiving to not post preorder anywhere on the page. They didn’t care. So instead I decided it would be a Christmas present for my husband. Then I emailed them in December and they said it would be in January. Then I emailed them in January and they said it would be February. Then I texted them today and they said it would be March for tracking info (not even for the item yet). I asked for money back and they refunded me only $9.99 for shipping. They told me they would give me a full refund if I don’t receive tracking information in the next 2-3 weeks. I don’t really believe that at all. This whole situation is ridiculous and customer service is acting like I’m being ridiculous.

DO NOT PREORDER AN ITEM : They will use your money to finance the raw materials, and will postpone the delivery date, if you ever get an answer from them. They will tell you that it's is written in their T.O.S, but you will soon find out that it was not even written anywhere when you ordered that the item you were purchasing was a preorder item. They have no shame adding it after, when they have enough money to launch the product crafting. They don't know how to manage a logistic chain, and therefore will tell you that it's not their fault if the delivery schedule is not respected. I ordered a bag for Christmas as a present, the first ETA was 15/12, and now they are telling me it will be shipped around mid-march. Not even a precise date. And all they are offering is a ridiculous 10$ redeem code "for the trouble", not even refunding the shipping cost, nor offering a key clip or so. Their customer service team is really not qualified, as are their logisticians, if they have some. Despite all of this, their products are qualitatives, and with a nice design, BUT NEVER PREORDER, YOU WILL NEVER KNOW WHEN IT'LL BE SHIPPED TO YOU.

Think twice before you buy from them. I have ordered from them on Kickstarter 22/6-2019 to deliver in October. Here in February I have not received anything but empty promises and delaynotes from them. I can see that I am not the only one with that experience. Far from it. When I was noticed that they have started up a new campaign I was shocked to hear. It's like to laughing me right up in my face, and say we don't care about you as a costumer. My only hope is that they at least on day deliver a very good product. That's what I have heard. And my review is only about the company and their completely lack of anything called consumer service and ethics.