Marcie W.
Quick Resolution
I had an issue with an order and customer service was quick to resolve. I do enjoy these products and will continue to purchase in the future.
Response from Bounce CurlFeb 4, 2026
Thank you for sharing your experience — I understand how frustrating this situation feels, and I’m sorry for the confusion. I’d like to clarify a few things on our end. The Moisture Kit was the item that was selected and completed at checkout. While the cart does not automatically add products, we understand how easy it can be to move quickly through checkout and select the wrong option. When you first contacted us, our team responded and followed up by email to help you and explained. Unfortunately, we did not receive a reply at that time. That said, our intention has always been to help. We did reach out to guide you toward the correct product, and we’re still happy to assist you in moving forward. Please reply to our email so we can review the best option available for you. Thank you for your understanding, and we look forward to resolving this with you.