BoulderbarksReviews of boulderbarks.com

I don’t know what is going on at that company, but it is not good. I have been very patient. Initially they told me somebody passed away , I offered my condolences. I am still waiting on an item from an order from 3,weeks ago. It’s for a crate mat whivh appears to be in stock They send me sane response about crates., which they are having problems with. Not crate pads. I had to stay on top of them to mail the other items in my order. Their business model is not working. They need to work on communication and servicing their customers.

I ordered a crate in February of 2025 and was strung along with excuse after excuse as to why the crate was delayed. Only after posting negative reviews was I finally provided with a refund of $925. June 11th update: I’m now receiving harassing texts from the owner of Boulder Barks. I had removed the original negative review after receiving the refund but felt obligated to repost it and provide this update after the text.

I ordered two dog crates November 2025. It is now mid April 2026 and I've yet to receive them. I have to keep inquiring for updates and they keep telling me that they're having production delays.

I placed an order for a dog crate listed as an in-stock product on Boulder Bark's website, which proudly states most orders ship within three business days. Full payment of $1,700 was processed immediately. Efficiently, I might add. That part they had no trouble with. When I followed up on shipping status, a chat bot informed me the order was unfulfilled and could take up to 20 weeks to ship due to production schedules. Nothing on their website discloses this, but why would it? That might discourage people from handing over $1,700. When I expressed concern, I was told it would be escalated to customer service. I heard nothing. Shocking. To her credit, Emily did promise — twice — to submit a ticket to the IT department to get both the website and the chat bot updated with accurate shipping timeframes. I can only assume that ticket is still pending, given that Emily is apparently also the IT department. After sending a firm email requesting either a ship date or a refund, I received a response within ten minutes, which is interesting given that no one could manage to answer a phone call for weeks. The explanation had also evolved: the delay was now due to receiving their own inventory shipment, not the hand-crafting process cited earlier. Good to know the story was still a work in progress. I requested a cancellation and refund. They responded by offering to ship partial items instead, clearly prioritizing the sale over my clearly stated wishes. I declined, politely. They agreed to cancel. Within minutes, I received an unauthorized shipping notification for $375 worth of items I had just refused. When I flagged this, I was informed the order was ineligible for cancellation because it was a "custom order." It is not listed, described, or sold as a custom order anywhere on their website. A creative pivot, I'll give them that. I contacted my bank and filed a dispute. Within 20 minutes, the full cancellation was processed, graciously described as an "exception" on their part. The refund was issued by one Emily Mitchell. I then received a formal email informing me that any future orders under my name, address, or payment method would be automatically cancelled, and that Boulder Bark was simply "not the right fit" for me. What the email didn't mention is that Emily Mitchell is not just the person who processed my refund. She is the owner of Boulder Bark, a fact she apparently does not volunteer to customers, preferring instead to present herself as a customer service representative. That detail alone tells you a great deal about how this business operates. To summarize: I was patient, I was polite, I wished them well, and I was banned for filing a legitimate credit card dispute after weeks of misinformation, an evolving story, unanswered calls, and an unauthorized charge. Apparently that's the "kindness standard" Emily holds her customers to. Beautiful products. Treat yourself, just maybe don't expect much after you pay.

Very poor communication. Product ordered with zero status update. No shipping information . Had to file a charge dispute with my credit card to get a refund

Order never shipped. My card was promptly charged upon placing my order, but the product never shipped. The company told me that they are unable to cancel the order. I have since sent a formal request for cancellation and have not received a response. Apparently this is a common occurrence with this company. In the process of disputing the charge with my credit union. Buyer beware. Update: I was contacted by text, stating that the merchant tried to contact me to advise that the color what I ordered wasn't available and that they tried to offer me a different color. They did not try and contact me, and I have the company's confirmation in writing that there were no supply issues, etc. The text sender stated that they would issue a refund, which I have not received- or further confirmation of cancelation and reimbursement. I have reported this company to Report.Fraud.ftc.gov.

I have never in my 3 decades on this earth made an account to leave a review on anything I’ve ever purchased. Today I made 2.. This is truly the worst “company” I have ever done business with. After a frustrating customer service experience simply ordering a coat, I told Emily (the business owner) that I was frustrated. She responded by telling me she was cancelling my order. This prompted me to dig a little deeper, and after reading the company’s reviews on Trustpilot, I immediately filed a dispute with my bank. Multiple consumer reviews describe orders being cancelled without customers ever receiving a refund. Emily began CC’ing me on emails to her warehouse, making accusations about me being “undeniably the rudest person on the planet,” (her words) and was unpleasant and passive aggressive with her warehouse staff as well. I received multiple texts from her personal line and ended up having to block her on email, her personal number, and the company line as she would not stop harassing me (despite me not returning any calls, texts, or emails after the initial conversation where I was advised my order was being canceled). Please take the time to read their consumer reviews here on Trustpilot before moving forward with this company. Similar complaints are documented on the BBB scam tracker as well. Within less than an hour of leaving the above review on her website, I received 8 sign-up emails for accounts I did not create and 4 spam texts. While I cannot definitively prove the source, the timing was extremely concerning given the volume and nature of the prior contact I experienced from the owner. Her behavior throughout this interaction was extremely erratic and alarming, and she should be avoided at all costs. I am not saying this to be mean — doing business with her is not only risking potential loss of money, but also not worth your sanity. I strongly urge you not to provide this company your personal information, money, or time.

Total lack of integrity I ordered my “luxury crate” over a year ago . Ordered it when my puppy was born - even before I had her in my home . My puppy has been home for 1 year now and having just celebrated her first birthday still no crate. Doing business with this company is a big mistake and “Emily” who apparently fund the place presents herself as this young truthful entrepreneur yet she won’t pick up the phone or return calls After total frustration, delay and non delivery I asked for my refund - around $1000 that they required as full payment one year ago - I still have not received the refund after about 4 months and a dozen phones calls and texts. Stay away from this company The review I saw and pretty much duplicated my experience was from Jolie See below ⤵️ After waiting 8 months for delivery of our dog kennel, Emily has cancelled my order because i gave her a bad review about how the process was going. She specifically told me she cancels orders where there are bad reviews and asked me to change the review. So I changed it from 1 star to 3 star and I put in positive comments as well. Not good enough, apparently. Over the past 8 months, we have had little communication regarding what was going wrong. She did not return our phone calls until I wrote the bad review. She indicated she had supply chain problems and fired her previous vendor because they could not keep up with demand. Even so, it would be ANOTHER 4-5 months before I would get my kennel. But there is a reason that she only has positive reviews on her site, because she appears to remove anything that is critical. I am so disappointed in not only her business, but in her integrity as well. I would really stay away from a company that does business like this. EDIT: Emily, I saved your text asking me to remove my forthright review and threatening to cancel the order if I didn’t. I’m happy to forward it to anyone who is interested. You are also not truthful about our communication. I was receptive and understanding and polite during our conversation and your description of your company’s woes. Your words are eloquent but in my book you completely lack integrity if you have to resort to lying rather than accepting responsibility.