Julien B.
Avoid it at all costs
I used this software as a whitelabel chatbot software and needless to say that my experience was HORRIBLE! Bad support, unreliable product, expensive price for the functionalities. During the whole experience I felt like I paid a large sum of money to be a beta tester of an unfinished/unreliable product. If you want to use your money properly, stay away from this tool. I will let as much people know about my own experience with the product so maybe it can save time and money to some of you. --- I am following up with their answer which is full of unwillingness (as it has been for 9+ months). If you consider: their developer not showing up to some calls that were scheduled, not having feedbacks for weeks, still having issues with the app after they said they fixed it, "going above and beyond to support the requirements" could in fact be the right expression to describe the relationship I had with this company. Do not expect any kind of professional support from them in any kind of scenario or situation. Their dev team leader also seemed to imply that I was not telling the truth when I reported the issues, but of course he did not answer my messages when I sent the screenshots to back up everything that I said. Once again: avoid this tool at all cost, you might lose a lot of money in this ! --- Now they are saying that my experience is "an exception". If it was an exception and if they were professional, they would give me a refund for the time left in the subscription. But the reality is that this is not an exception, the management is money-money-money-not-customer oriented, and they are not professional at all. Please do not believe a word of those BS they say, you will only lose time and money in this.
Response from BotPenguinJun 9, 2025
We’d like to clarify a few important points for transparency and context. You joined us as a whitelabel partner after a clear demo and agreement. During your time with us, the concerns you raised were addressed by our support team, and your setup remained fully functional and working. Based on our internal checks, the platform has not been actively used since March. In fact, our team went above and beyond to support your requirements, providing additional services beyond the agreed scope because we believe every partner should receive genuine value and support. We currently have 150+ successful partners across the globe, actively using BotPenguin Whitelabel to grow their businesses. Your experience appears to be an exception and does not reflect the overall performance or reliability that most of our partners experience. Your platform remains stable and fully operational, and our team is still here to support you in every possible way should you choose to continue. Team BotPenguin ---------------------------------------------------------------------------------- Reply 2 Hi Julien Bernier Thank you for sharing your experience with us. We have read your reviews across various platforms and have taken note of your concerns. You selected our white-label plan after complete testing and agreeing to the terms and conditions. Your refund request has come after more than nine months, which falls outside the scope of our policy. While we are unable to process a refund at this point, we are still here to support you in every way we can. We would love to assist you with any remaining concerns and work towards a positive outcome together.