Gary V.
They missed one the items I ordered
They missed one the items I ordered. My first email to report the problem was not addressed or slipped through the cracks. Both shipments (the original one, and one for the missed item) had weird free samples - unwanted items in plastic containers, very wasteful and incurring guilt to get me to try stuff to make it less wasteful. The abundant free stuff also made it very confusing for everyone involved to determine that they forgot to send one of the items I ordered. One of the free samples was an utterly mysterious substance in an unlabeled container - I still have no idea what it is, and it’s definitely not what the customer service rep I spoke to thought it was. Yet I still felt bad throwing it out. I suggest any free samples be listed in the checkout process, so I can uncheck the box for items I have no interest in trying and so they are not unknown surprises. Other than that, all good 👍
Response from BotanicamJul 13, 2022
Dear Gary, We are sincerely sorry your order was not done correctly. We also are sorry your email was yes caught up in our spam but we tried to rectify the situation as soon as we were aware. We hope you will give us another chance as we pride ourselves on great products, fast delivery, and great customer service including correct order fulfillment. We give samples as a part of our service so customers can try things before they buy them or just to enjoy another avenue to use hemp CBD. We hope your next sample will be more clearly identified. Thank you so much for your feedback. Sincerely, Botanicam