BorroReviews of borro.com

Five-Year Customer -- Unfortunately, My Most Recent Experience Changed My Opinion I was a Borro customer for approximately five years and previously had very positive experiences with the company. Unfortunately, my most recent experience has significantly changed my opinion. After my loan was paid, valuable property was shipped back to me. Some of my property was lost and/or damaged during the return-shipping process. I have attached photographs showing the actual condition in which one of the packages arrived. As the photographs show, a substantial portion of the shipping carton was torn open, with the contents exposed. I promptly reported the problems and provided information concerning the lost and damaged items. I have communicated repeatedly with Borro/Luxury Asset Capital regarding the matter and have been informed that claims were submitted or resubmitted to FedEx and were being pursued. More than six months have now passed, and I still have not received reimbursement for my lost and damaged property. I understand that shipping problems can happen. My concern is not simply that a shipping problem occurred. My concern is how long this has remained unresolved and that, after more than six months, I continue to bear the financial loss. I am posting this review and the accompanying photographs to accurately describe and document my personal experience so prospective customers can take it into consideration when deciding whether to entrust valuable property to the company. If Borro/Luxury Asset Capital ultimately resolves the outstanding claims, I will update this review to accurately reflect that resolution.

This company asked me to make thousands of dollars of payments on expired contracts because loans were already paid and there was no payment due for four months after renewal of each contract. Ryan and Brian double billed me on the same expired contract within the same period of time and made it look like it was a different contract. This is theft and these two crooks are doing it to other clients. I reported them to CFPB and Securities and exchange commission for fraud in ponzi type scheme. I also filed a police report for theft of my deceased mothers vintage 1972 gold and diamond jewelry. The short guy with beard at 40th St office Ryan is the one who stole from me. He belongs in Jail. DO NOT go to this company. Company's 4 star reviews are posted by their own staff. Be careful. Report these crooks immediately!

I found Borro by chance when I was looking start my small business. I’ve had to move 3 times this year and the thought of moving expensive goods that many times worried me. Not only was Borro able to fund my small business, they were able to keep my items safe until I am more settled. I loved working with Kim and Becky. I felt as if my items were valued fairly. The ones that I believed had a higher value will atleast be kept safe until the others are paid off.

How are you a luxury goods company and unable to verify the authenticity of a LV bag? Anyone in the business knows that lv bags made after 2020 have a CHIP and not a stamp or date inside. They weren’t able to verify and my ONTHEGO tote came back as unknown authenticity 🙄 got it- I literally have the receipt but ok. Not only did they ship the label for next day I’m still waiting on the return of my bag and it’s scheduled to be delivered in a week.

It would be impossible for me to have had a worse experience. My Rolex was returned to me with lint under the crystal, which makes me believe it was tampered with while Borro held the asset. After paying a hefty amount of interest, I was left without my watch for weeks as it went to Rolex. In addition, the service, interest rates and staff are horrible. I have worked with other asset-backed lenders in the past, including DiamondBanc, and Borro is horrible. The CEO, Dewey Burke, is rude and unprofessional. I was promised a resolution, but never provided one. He is condescending and nasty.

I needed funds for school fees, they collected my assets the same and the funds reached my account that evening. My only critique is that the website was a little tricky to navigate, other than that a great and efficient service.

I needed to raise funds to pay an urgent tax bill and used a collection of jewellery and one watch to do so. My lawyer recommended me and I was a little nervous but I was impressed with the service overall. A very efficient team who clearly have a strong understanding of these types of items.

I already have items pawned with Borro bit in this occasion I wasn't satisfied with the amount offered so requested my items back. 6 days later I'm still waiting! They at first blamed the Easter holidays then admitted they had made an error - why not do this in the first place, mistakes do happen! I've now lost faith in them. It seems that when you contact then they get your jewellery picked up fast but when you want it back it not very quick at all. Disappointed!