BorouxReviews of boroux.com

Really annoyed with BOROUX, especially after spending around $600 on this system. Mine is leaking, and instead of replacing the defective unit, I’ve gone through repeated troubleshooting and was offered a replacement spigot, even though they haven’t determined that the spigot is actually causing the leak. If I return the system instead, I have to pay return shipping and package the entire system and stand myself. I also asked whether my 60-day return window would be protected while I wait for replacement parts and troubleshoot, and instead of a clear yes or no, I was told I “should have plenty of time.” For a product this expensive, I expected the warranty and customer service process to be much more straightforward.

I purchased the Fluoride filters almost a year before I used them. I primed them and filtered about 8 gallons of water. There was still a motor oil smell and taste to the water. As instructed, I re-primed them with hot water and filtered another 6 gallons. The smell and taste is still there. The warranty is only 6 months from date of purchase so they cannot be replaced. The company offered me a 25% discount on my next purchase. This is my first time dealing with Boroux and my last.

I purchased the Boroux water system and within normal use it overflowed, damaging my wooden countertop. This isn't a case of user error. I went back through the manual afterward specifically looking for fill instructions, and there is no clear guidance on how much water the system can hold or how to fill it without risking overflow. The manual does, however, contain multiple warnings about overflow — which tells me this is a known issue the company hasn't actually fixed at the design level. When I contacted customer service, I spoke with two different representatives who each identified themselves as managers. Both were dismissive, spoke over me repeatedly, and tried to place the blame entirely on me for "not following instructions" — instructions that, again, do not exist in any clear form in the manual. Neither offered any real resolution for the damage to my property. What really got me was that they offered to send me a free water level spigot — essentially admitting this part is needed to prevent overflow. But if that's the case, why isn't it included standard? This system costs over $300, and a component that helps prevent the exact malfunction they kept insisting "never happens" should not be an optional extra. If a product's own documentation warns repeatedly about a malfunction but never explains how to prevent it, and the fix for that malfunction isn't even included at this price point, that's a design and communication failure, not a user error. Combine that with a customer service team unwilling to take responsibility, and I can't recommend this product. Buyers should know what they're getting into before they put this anywhere near a wood surface.

They will not honor their warranty on the filters because I was one day past the warranty with my official email complaint. however, I had called three times to report the same problem and they kept having me do "problem" solving which never worked and then would not back their product. They kept changing the "goal post" for typical performance, first it was one inch of left over water, then 1-2 inches, then 1-3 inches is normal. When I sent a picture with over three inches of remaining water in the filter, they responded with that looks normal. I had a ruler in the picture and everything that showed over over three inches. Anything to get out of backing their product! Go with Berkey.

Do not buy this product they’re fake and a health hazard. I received filters that were crumbling when in contact with water and they are claiming this is how it’s supposed to be…

Poor filters. At first they filtered fine although at different rates. But after 1.5 weeks of use in a normal home with 1 person, the filters have stopped filtering. It takes half a day to filter 1 liter and slowing more and more each day. The last 30% of water does not even go through. I don't have time to wash and prime them every other day as customer service suggest. Faulty product. Lasts 2 weeks, not months or years

I wish I'd read these reviews before purchasing my filters. I thought they would be the same as the Berkey ones just under a different name. I'm experiencing the rubbery taste others mentioned. I find that every time I reprime my filters, I can get it to disappear for 2-3 days, but who has time to reprime every couple of days?! And perhaps more concerning, what is causing the taste in the first place since it's not present in my tap water?

(Note: I wrote this review on Boroux's website but it does not show. They are showing mostly 5 star reviews and filtering out the rest!) After days of thorough research into water filteration systems I purchased the Boroux system with two sets of filters, but a replacement was sent because the black rubber washers on all of the filters emitted a strong car tire rubber odor. These rubber washers had also stained this rubber odor onto the surrounding plastic base, the filter inlet, and the gasket of the filters while sitting in the packaging, and I found no amount of washing made a difference in reducing this odor. Customer service responded very quickly through email and assured me that replacements usually resolve this problem, but this was unfortunately not the case. Either this company needs to: 1. Resource the material used for those washers 2. Find a better quality manufacturing partner to make them 3. If neither is possible then it unfortunately comes down to a flaw in their product design. I can never recommend this to anyone who has a sensitivity or concern for smell or taste in their drinking water as the rubber odor pervades in the water even after countless washes and changes of water. Even though Boroux's team shows again and again that they have a proactive approach to certifying their filters and systems with third party testing, it doesn't mean anything if you are left with unpleasant experiences from four sets of their filters. After 22 email exchanges and hours of trying all I could do to make this system work, the odor persisted, ending in a very disappointing and time consuming experience. Other things to note: Even after thoroughly washing and letting the stainless steel chambers air dry completely, once assembled, both chambers emit a metallic scent even though stainless steel should be scentless. The filter's garket had quite a bit of resistance when screwing onto the filter's stem inlet, and I noticed after screwing it off the last time that the stem inlet had shed tiny black pieces of plastic onto my fingers in the unscrewing process. The hole plugs that sit in the water in the upper chamber are made of plastic, even though plastic free alternatives to these parts exist. I thought the reason for the stainless steel body was to remove as much water contact to plastic as possible, even if the plastic is BPA free. Among the email exchanges with Katie, the Boroux Expert, she used phrases like the one following that sounded unnatural: "Can you advise is the stainless steel water view spigot experiencing any issues?" She also returned some emails asking me the same thing I had written explaining to her in the prior email, as if she didn't read or understand what I had written at all. Some exchanges were smooth, but some were not. The stained rubber odor from the plastic parts of the filters, metallic scent from the stainless steel body, and the shedding of plastic from the filter's stem inlet; For a water filteration system that's supposed to remove contaminants from the water, this is completely unacceptable! These parts that are made in China have serious issues in quality control from what I have experienced in the two systems and four sets of filters that were sent to me. I fear I would be contaminating my water further by using this product! Since I had such high hopes for Boroux's water filteration system, this was terribly disappointing.