borgataonline.comReviews of borgataonline.com

The worst casino and the worst customer service. They froze my account after I won. A 300 jackpot. Needed to verify my id and debit card. I sent them, they claimed I didn’t but I had it confirmed. Blatant theft. They are holding g my cash in. My account. They are awful

Too bad I can’t give this place 0 stars. My experience has been horrible at Borgata. Let’s start with their customer service. Customer service is extremely unresponsive and incompetent. You’ll wait hours-days for a response and when they do respond, they just pass it off to the operations team and then you wait 3-10 more days for them to respond. I’ve played at Borgata for over a year and they have went way downhill since I first signed up. Most recently, I was playing one of their daily promotions (Fall Spin The Wheel) promotion. Usually I would only win a dollar on this promotion. Yesterday however, it said I won a $500 casino bonus. I was so happy. To my dismay, the $500 dollar bonus did not credit to my account. I reached out to support, who asked me to provide a screenshot proving I won the $500. I sent them the screenshot and then waited for hours while they “investigated” the issue. When they finally responded, they said that I wasn’t supposed to win the $500 and it was a “technical error”. Unbelievable. I read the terms and conditions of the promotion and it does NOT state that a technical error would void the prize. At that point, I was done playing at this casino for good. So I decided to withdraw my money from my account. Usually I would receive my funds fairly quickly (within 8 hours). I still have not received my withdrawal, so I AGAIN reached out to customer service. I’ve waited all day for a response and they have finally responded saying “due to a technical error, withdrawals have been delayed”. I’m done with this place. I will fight for my withdrawal but I am not playing here again. Take it from me, do not waste your money or time at Borgata. What is the point of gambling if they can just claim a “technical error” and steal your winnings away from you! I’ve never had any of the other online casinos treat me like this.

Borgata Online casino customer support is the worst in the world. They never answer emails and their online chat agents don't know what the hell they are talking about. All of them need to be fired, and they need new ones they are unprofessional and UNknowledgeable

Just an update. Borgata decided to keep my money, over $2500. They said that once you sign up, they have the right to close your account whenever they want and keep your money. Don’t play here. You’ll never end up winning.. horrible and low.. with all the money they make, they need to keep my $2500 .. and no explanation or reason why. They said they don’t have to tell me why.

STAY AWAY FROM THESE CROOKS!! Do not use there online casino they cheat so bad it’s not funny. Literally never even made it over 100$ and they cheat cheat cheat I played the golden catch game on there site for 20 cents spin hit the bonus 10 spins then hit the bonus in the bonus they gave me 2 more spins ok then I won a total of 1.50 smfh they carefully control how much u can make this isn’t a game of odds they literally lure u in and refuse to pay I started with 30 dollars and played for 6 hours and there was a cap at 80$ when at 80 and hit bonus I’m winning 1-5$ when at around my buy in the same bonus pays around 30$ everytime as soon as u get close to tripling ur money they cap it and then run ur account to 0 then let it get to 50 or 60 again and run it right back down. Makes me sick like u guys don’t make enough money to begin with u have to play dirty and cheat. Maybe 1 out of a million times u will actually make a few bucks. Don’t waste ur money!!!

I wish I could give this site no stars they had a promotion for new poker players I was accepted for the promotion I did not receive the funds in my account I spent over two hours with support trying to get it straightened out I sending screenshots and guess what I still didn't get my promotion and was told that it would take up to 72 hours to rectify I have been with the casino site for a while and you would think as a player who has been with them that long they would have manually added my bonus to the account I've had a problem with the casino site before and they did it this site don't go stay away from it because they don't know how to treat their customers you don't let someone stay on the phone for two hours with support and not at least give them a courtesy bonus just because what was supposed to be getting was not given so if that's how they treat their customers 2 hours of my time is as valuable as 2 hours anyone else this time I may not be a high roller but I know when I'm being made an ass out of. The representative said she saw that it was there and she was trying to fix it but because she couldn't fix it to make it actually appear in my account they will send it to some technical team which will take 72 hours after you stay on the phone for 2 hours they should just give it to you anyway it's supposed to be there and didn't show up and that's not my fault so I guess I just wasted 2 hours of my time for nothing like I said if you are loyal customers all the site they are supposed to favor on your side it's not like I was trying to get something for nothing I was approved for the bonus the bonus was activated but for some reason it wouldn't show up decide to make it so that if you're not eligible for a bonus it tells you you're not eligible so I know I was eligible because I was the first time poker player on that site and that's not good marketing for them stay away from there

I created a borgato account, made a deposit, and as soon as I made the deposit they said there was a problem with my account and to contact support. So I contact player services and they tell me that they don't know what's going on don't have to forward it to a specialized team to review and that can take 72 hours. I requested a refund due to the fact that I was unable to be provided with the services they offer (online gambling) but again I was told I would have to wait up to 72 hours for the specialized team to review. SCAM DO NOT DEPOSIT OR PLAY WITH THEM! THEY WILL TAKE YOUR MONEY 100%

10000000000000% scam