Boots DubaiReviews of bootsdubai.shop

Response from Boots DubaiFeb 11, 2025

We understand your frustration, and we truly apologize for the delay. However, we provided you with a tracking number so you could monitor your order’s progress. Unfortunately, there was a shipping delay at the end of January, which affected some deliveries. I believe you’ve already received your order by now, but if there’s anything else we can assist you with, please let us know. Thanks for your patience and understanding!

Response from Boots DubaiJan 28, 2025

Thank you for your feedback. We would like to clarify that calling us a scam is not accurate, as we have delivered your order. If there are any issues with the product you received, we kindly ask that you contact our support team via email or WhatsApp so we can assist you in finding a resolution. We are committed to providing the best service possible and addressing any concerns you may have. Best regards, Boots Dubai Team

Response from Boots DubaiJan 12, 2025

First of all, let’s set the record straight. Posting this review won’t stop people from trusting us—we have over 10,000 happy customers who can vouch for our reliability. Secondly, your accusations are not accurate. We were fully prepared to ship your order, but you initiated a chargeback before we could. Despite this, we reached out and politely asked you to contact your bank to stop the dispute so we could proceed with your shipment. Instead of cooperating, you chose to escalate the situation unnecessarily. We’d like to clarify that our email works perfectly—you can reach us anytime at [email protected]. Additionally, we are available on multiple platforms, including Instagram, Facebook, TikTok, WhatsApp, and iMessage, so there are plenty of ways to get in touch with us. We take pride in our transparency and customer service, and it’s unfortunate to see such claims. If you have any unresolved concerns, feel free to contact us directly. You have already received a full refund from your bank, so it’s unclear why you’re here leaving a misleading review. Nonetheless, we wish you a good day and hope you find peace in your future shopping experiences. Best,

Response from Boots DubaiJan 12, 2025

Hey Javier, We’re surprised to see this review, as we’ve always responded to your emails and WhatsApp messages promptly. We provided you with tracking details and kept you informed about the delay, which was due to the high volume of sales during the Christmas season. Additionally, I can see that you received your order weeks ago. It’s disappointing to see this review despite our efforts to keep you updated throughout the process. If there’s anything else you’d like to discuss, feel free to reach out. Best,

Response from Boots DubaiDec 3, 2024

Thank you for taking the time to leave a review. We were expecting this feedback, as we have a record of the conversation you had with our WhatsApp customer service team. To clarify, you never completed a purchase with us. Your order (#10387) was not finalized as payment was not made, despite us providing the payment link. Accusing us of being scammers while no transaction occurred is both misleading and unfair. Regarding your threats about using your TikTok following to harm our reputation, we respectfully ask you to reconsider such actions. We value transparency and honesty in all customer interactions, and baseless accusations do not align with that. Please note that this review will not affect the trust our loyal customers have in us. We remain committed to providing exceptional service and products. We wish you all the best and hope for positivity and success in your future endeavors. Sincerely, The Boots Dubai Team

Response from Boots DubaiNov 4, 2024

Hello, and thank you for sharing your feedback. We want to assure you that our website is fully secure and uses advanced encryption to protect all transactions. We’re actively processing orders for our customers, and we haven’t received an order from you, so it’s surprising to hear these concerns. All our reviews are genuine—after each order is delivered, we automatically send a review link to customers, allowing them to share their real experiences with us. Our priority is to provide a trustworthy shopping experience, and we’re always here to address any questions. If there’s anything specific we can assist you with, please don’t hesitate to reach out!

Response from Boots DubaiNov 29, 2024

Dear Ramy, We sincerely apologize for the delay and frustration you’ve experienced. After reviewing our records, I can confirm that your order was delivered several months ago. We truly regret any confusion or inconvenience this may have caused. At Boots Dubai, we are committed to providing excellent service, and we take all customer feedback seriously. If you are still facing any issues, please don’t hesitate to reach out to us directly, and we will make it our priority to resolve the situation. Thank you for your patience, and we hope to restore your trust in us. Best regards, Boots Dubai Team

Response from Boots DubaiNov 4, 2024

Sorry to hear that our product didn't meet your expectations. We take quality concerns seriously and would love to make things right. Can you please contact us directly so we can discuss a resolution? 👉 [email protected] Your satisfaction matters.