Due to a delay in my prescription, I called Boothwyn yesterday to inquire. They put me through to a Pharmacist (Brad) and he said he would do everything possible to expedite my order. I received tracking within hours and and it will be delivered tomorrow. I love it when people do what they say this being a prefect example! I called to thank him today.
AS
Aaron S.
Unacceptable Customer Service: Wrong Medication Twice and No Follow-Up AWFUL CUSTOMER SERVICE
I am extremely disappointed with the customer service and communication I have received from Boothwyn Pharmacy in connection with my compounded medication through Embody/Modern Metabolic Medicines, Inc.
I was sent the wrong medication by Boothwyn Pharmacy on two separate occasions. After dealing with the ongoing back-and-forth, lack of transparency, and unacceptable customer service from Embody, I decided to contact Boothwyn Pharmacy directly because they are responsible for compounding, packaging, and shipping the medication for Embody.
I spoke with Jeff at Boothwyn Pharmacy on two separate occasions in an effort to determine when my replacement medication would actually be shipped. On both occasions, Jeff told me that he would contact the shipping team at Embody/Modern Metabolic Medicines, Inc. to find out what was happening and that he would call me back with an update.
Neither callback ever occurred.
I am still without the medication I originally ordered on September 11th, and despite numerous attempts to get this situation resolved, I continue to receive no clear answers, no meaningful communication, and no resolution.
At this point, I have been forced to deal with multiple companies and departments simply to obtain the medication that I originally ordered and paid for. Being sent incorrect medication twice, followed by repeated promises of callbacks that never happen, is completely unacceptable.
The communication, follow-through, and customer service throughout this entire process have been extremely disappointing. The amount of red tape I have been forced to navigate since September 11th is unreasonable, particularly when the issue originated from an incorrect shipment.
I will continue pursuing this matter through the appropriate channels until it is resolved. Based on my experience, I cannot recommend Boothwyn Pharmacy or the customer service experience I have received. Customers deserve accurate medication, clear communication, accountability, and timely resolution when an error occurs.
HF
HF
Dangerous pharmacy practices
Dangerous pharmacy practices. Sunlight GLP-1 company uses Boothwyn Pharmacy from Pennsylvania to compound its GLP-1 prescriptions. Please note that Boothwyn Pharmacy is under probation in the state and was fined 1 million dollars in October 2025 for compounding and packaging tens of thousands of doses of injectable weight-loss drugs in uninspected facilities. Feel free to Google the article. Buyer beware!
VW
Virginia Wine L.
This pharmacy rips you off
This pharmacy rips you off. Remedy Meds uses them but previously used a different pharmacy which was very good. The first shipment from this company took 4 days to arrive in 105 degree weather. Needless to say the medication was hot and couldn't be used. It took 3 weeks for them to send a replacement with lots of hassles and red tape from Remedy Meds. The replacement shipment was finally sent, supposedly a 1 month supply, however there was only a 1 week supply in the bottle. I used it the first week, went to use it today and the bottle is completely empty.
SH
Sherry
I would give this place zero stars if I…
I would give this place zero stars if I could. They never compound my injections, they never send tracking information. I was charged on the 29th it is now July 15 my medication is still not shipped it was supposed to be here on Friday the 11th. They haven't even made it yet. If you ever order from a place to get injections make sure to tell them never to send your prescription to this awful pharmacy !!!!!!!?
LI
Linda
Shorted my shipment, told me to pay if I want "more"
Only received 3 tirzepatide shipments from Boothwyn through Remedy Meds. One was delayed, but given all the shortages, I understood.
My 3rd shipment, they shorted me a full dose. I've been going back and forth with them for over 3 weeks, where they keep asking for photos of the bottle, the vial, the shipment box - do they question that they fulfilled the order? Ultimately, last response was "Oh, well, they need to pay if they want more, sorry." I did pay - for a correct and full monthly package. Asked not to have Boothwyn handle my shipments anymore and was told ties have been cut with them as a whole anyway, so problem solved.
CH
Cherie
I am only writing this review based on…
I am only writing this review based on my experience so far. I got semaglutide through Good Life Meds. I contacted them on 5/27/25. Talked to my provider the same day, he approved the prescription, which by the way is compounded with Glycine + B12. I received the prescription from Boothwyn pharmacy on 5/30/25. I have not used the medicine yet, so my only feedback is on the speed I received the meds. As I see here people are complaining about how long it takes them to fill the prescription. I'm thinking it is Zealthy or the company that is providing the service and not the pharmacy, but who knows. I will update my review after I try the meds.
MA
Matt
Delayed prescription and customer…
Delayed prescription and customer service “can’t see anything” other than they have it in their system