Ron W.
Warning, do not use Boomer Benefits
Boomer Benefits signed me up for supplement plans without my authority. This was an obvious way to get their commission. Jan 2024, I signed up through Boomer for my Wife and I to start us each on plan G, part D and Dental. I gave them my bank account for payments. So, January there was a first charge to open my accounts. Soon after, my retirement was delayed, I emailed my Boomer rep, Kate to let her know I was delaying signing up for Medicare so I would also delay starting my supplements. Around August, my retirement was delayed again so I let Boomer know I would let them know when I would need the supplements to start, most likely in early 2026. A couple months later, checking my bank account, I found a total of 5 months of charges totaling approximately $1,600 gone from my account. I immediately emailed Boomer requesting refunds. It has taken 3 months, many emails back and forth and over 30 hours of phone conversations with Cigna to finally receive refunds on our plan G. But, Cigna will not refund the $500 for dental plans. When i requested that refund from Boomer, since this was their fault, they denied the request. Boomer also claims they tried to help me get all refunds but Cigna never received any request from Boomer for my refunds. So all they did was steal my money. They took my money before they had my approval to do so, and before I was on Medicare. They are responsible for me losing $500 and all my lost time. This is a warning. Find another Medicare broker. Do not use Boomer Benefits.
Response from Boomer BenefitsFeb 4, 2026
Ron, we’re sorry you’re frustrated with this experience. That said, we need to clarify several important facts. The policies referenced were authorized and issued based on signed applications. Once a policy is signed and put into force, it is always the client’s responsibility to request cancellation if coverage is no longer needed. We are absolutely here to help guide and support that process, but the cancellation request must come directly from the policyholder. In this case, we did not receive a request to cancel the dental policy or a confirmed retirement date that would have allowed the effective date to be changed. When it became clear that the Medicare supplement should not have started, our team worked with the carrier to secure the maximum refund allowed under carrier rules. Dental policies are not dependent on Medicare Part B and are governed by different carrier refund guidelines, which limit what can be returned once coverage is active. Those funds are held by the insurance carrier, not Boomer Benefits. At no point did Boomer Benefits withdraw money without authorization or act outside of signed applications. We are an advocacy firm, not the insurance carrier, and refunds are ultimately determined by carrier policy, not by Boomer Benefits. We understand this situation is frustrating, and we regret that the timing of retirement did not align with the original plans. However, it is not accurate to state that Boomer Benefits acted improperly or took funds unlawfully. Boomer Benefits operates with the utmost integrity and takes our clients’ coverage very seriously. Our management team made extensive efforts to assist and advocate within the limits of carrier rules, and we stand by the care and professionalism shown throughout this situation.