Boomerang Pet ID TagsReviews of boomerangtags.com

جميل جدا ومفيد بدرجة رائعة

My experience 10 year

I never received my tags

Website is not clear and uses dimensions for dog collars different than industry. So the wrong items were sent. When I asked why the wrong items were sent, the misunderstanding was cleared up. Was told the correct ones would be sent. They were not. Lack of communication within Boomerang. Manager wanted the items returned in an illegal manner which the post office would not do. He refused to send a return postage sticker. Basically the worst experience I've had trying to order pet collars. Will never ever use this company again nor will I suggest it to others. End result was full refund which is good.

I will update this review with the latest customer service information when they respond. I have ordered two collars from this company. I clicked the length of collar and received the wrong size. Only communication with this company is by email which is slow when there is miscommunication. In the reply email, the employee pointed out they only focus on actual neck size and not collar length which led to the wrong selection. The web site has this noted in very fine red print with smaller font which does not show up on all screens. Ok, so in a reply email I explained I wanted the collars which have printed on them the number "24" for 24 inches. They said they understood and would send a replacement. They wanted me to write "refused" on the original envelope to get the wrong items back without paying the postage. Don't know if this is actually legal or honorable. I've always had a postage return label sent when something goes wrong with Amazon or other companies. Still I got 2 new collars. Was excited till I read the labeling on the collar and realized they sent, AGAIN, the wrong collars and this time there is no excuse about misunderstanding or communication. I am waiting for reply email now because again, there is no phone to call and directly speak to a person. Will see if they can send the correct items or get a full refund. Last course is dispute via credit card, Will update this review when resolution is made Update: I'll never use this company again. I called the post office to see if what the company wanted me to do was legal and it was not. They wanted me to send back the collars by writing "refused" on the package. That is only valid if the package is never opened. Obviously it was opened as I know I got the wrong items. I've ordered collars before and all the companies go by the length of the entire collar. This one does not and see above as to how they show this on their site. Best thing is if they modify their site so the print is visible. Nathan

I never received the tag

too constrictive.

never received my order