suzanne F.
Quick answer!!
I had a question about my reservations, emailed and promptly got a human being to answer me promptly!!
Response from BookOutdoorsSep 8, 2023
Glad your enjoyed our 5-star customer service!

BookOutdoors is the ultimate destination for booking outdoor travel, where you can access and book the best campgrounds, RV parks, cabins, glamping resorts and more, all with no memberships or booking fees. Plus, get perks like weather protection and unlock amazing rewards with every trip.With a wide selection of accommodations to choose from and a focus on ease-of-use, BookOutdoors has everything you need to book your next outdoor adventure.We’re driven by our belief that the future is brighter when everyone spends more time outdoors. So we built a marketplace platform that makes planning and booking outdoor travel a more joyful, seamless experience, while fueling the growth and success of our partners.Founded in 2021 by experienced tech entrepreneurs together with leaders in outdoor hospitality, we draw on our decades of experience to push the industry forward and make a positive impact. We’re passionate about enabling everyone, everywhere to experience the joy, wonder and adventure of the outdoors.
BookOutdoors (bookoutdoors.com) has 81 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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81 approved reviews, newest moderated first
suzanne F.
I had a question about my reservations, emailed and promptly got a human being to answer me promptly!!
Response from BookOutdoorsSep 8, 2023
Glad your enjoyed our 5-star customer service!
Donald
Had a billing problem with campground, Brian took care of it in a timely manner. Made thing right.
Response from BookOutdoorsSep 7, 2023
Apologies for the double charge, Donald. This was a mistake by the campground. They were not supposed to charge your card since they get paid by us directly. We've already refunded one of the charges for you.
Trish
We needed a campsite at the last minute! BookOutdoors found us an affordable and convenient spot that ended up being perfect for us.
Response from BookOutdoorsSep 6, 2023
Glad we were able to help, Trish! Hope to see you again soon.
Mr Randy T.
Kept me both in the loop and in control during the booking process.
Response from BookOutdoorsSep 5, 2023
Appreciate the review, Randy!
Carolle B.
Easy to navigate the site to book our RV destination. Appreciate the follow-up emails and two-way communication.
Response from BookOutdoorsSep 2, 2023
Thanks for the review, Carolle!
Mark
First time I've used Bookoutdoors.com and the experience was satisfying. They kept me informed though the whole process of booking a reservation. They answered my questions in a timely matter. They also clear up some confusion on an address that I had.
Response from BookOutdoorsAug 30, 2023
Thanks for the review, Mark. Although, I think you meant BookOutdoors.com. :)
Riley
The site let me book 2 nights even though there was a 3 night minimum which wasn’t listed. It was cancelled & I booked 3 nights. I didn’t see a place for the Good Sam discount either. The CEO emailed me concerned about this & offered to credit me the 10% discount too. I consider this excellent customer service. Thanks
Gary G.
I was not having any luck finding a reasonably priced campground so we could have a trial run with our new travel trailer. The campground we chose did not show up on other searches even though it had very good ratings.
Response from BookOutdoorsAug 25, 2023
Thanks for the review, Gary! Enjoy your new trailer!