Tanuj C.
I'll give them 0 rating to Bookotrip. They are frauds
I'll give them 0 to rating, but there is no other option.This is to inform you that a company named BOOKOTRIP. I purchased a one-way ticket from them through the website, and I am not able to retrieve the airline PNR: E6YJ7P mentioned on the e-ticket shared by them. As per confirmation from the airline and their staff that the PNR was made under a group booking, which was not disclosed during the booking process. If any member of that group indulges in any illegal activity or 50% booking of that group is cancelled, then this booking will be automatically cancelled. I don't want to take any risk of being part of a group and want to separate my booking from this so called group booking. Their staff has also clarified that PNR is a part of a group booking, I have attached screenshot from page 1 on payment page for your reference. This is against trading standards and hopefully an actionable offence. You are requested to take strict action against them.
Response from BookOtripSep 8, 2023
We would like to sincerely apologize for the inconvenience you may have experienced. After conducting a thorough fact-check and reviewing your feedback, we would like to address the concerns you raised: A full refund of Rs 5905 was issued on 11th March 2023 after your flight (for the abovementioned PNR) was postponed. The issue is addressed as per the information received from the department concerned. We appreciate you taking the time to share your concerns and feedback with us. We value your trust in Bookotrip and look forward to serving you better in the future.