BOOK NOOK WORLD Reviews | Read Customer Reviews of booknookworld.com

BOOK NOOK WORLD Reviews | Read Customer Reviews of booknookworld.com

BOOK NOOK WORLD reviews

Showing 38 reviews with 1 star · Clear filters

Bryce
Mar 26, 2025
No customer support after sending them…
No customer support after sending them several emails about a damaged product I received. Do not purchase!
Response from BOOK NOOK WORLDOct 16, 2025
Hi there, We’re sorry to hear about your experience. We’ve replied to all the emails we’ve received, so if you didn’t get a response, it’s possible your messages didn’t reach us or that your order wasn’t placed with our store. Please double-check the store name and send us your order number so we can assist you right away. Thank you for your understanding.
Report
Estelle M.
Mar 26, 2025
Site à fuir
Site à fuir, il manque des pièces dans le book nook. Impossible de se faire rembourser. J’ai contacté une association de consommateur
Response from BOOK NOOK WORLDOct 16, 2025
Hi there, We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store. Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away. Thank you for your understanding.
Report
fabienne le J.
Feb 27, 2025
Très déçue
Très déçue: les plaques formant la boite sont tordues (impossible de fermer), un fil électrique, n'est même pas soudé sur la plaque électronique. Sans parler de la livraison qui a été beaucoup; plus longue que prévue
Response from BOOK NOOK WORLDOct 16, 2025
Hi there, We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store. Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away. Thank you for your understanding.
Report
Barbara S.
Feb 1, 2025
I would give them a zero review but…
I would give them a zero review but unfortunately the least I could give is a one. TERRIBLE CUSTOMER SERVICE. VIRTUALLY NON EXISTENT. Sent email after email and no response. Finally they sent me a response saying to contact my carrier. Both the US CARRIER AND CHINA CARRIER stated to contact the seller. So, no one wants to take responsibility. Contacted my bank. Tried to file a complaint with the BBB but there is no listing of this company in Boulder, Colorado. Shocker! This is a scam! Do not buy!
Response from BOOK NOOK WORLDFeb 7, 2025
We’re sorry to hear about your frustration. However, upon checking, you placed an order on January 5, 2025, which was immediately canceled and fully refunded. Despite this, we still shipped the parcel to you. You later requested a second refund, but since the original payment was already refunded a month ago, we were unable to process an additional refund as we did not receive any further payment from you. We understand your concerns and regret any confusion, but we assure you that we have fulfilled our obligations regarding your order. If you have any further questions, please feel free to reach out.
Report
Pau
Jan 29, 2025
Pièces manquantes
J'ai reçu le BookNook Mira Magic House, ouvert et abîmé. Il manquait un sac de pièces, ainsi que la colle.Tant pis pour la colle j'en ai acheté, et j'ai contacté le service client pour les pièces manquantes. On me répond, mais on me prend pour une idiote totale. Nous en sommes maintenant à 6 mails et toujours pas de solution en vue, ni remboursement ni envoi des pièces manquantes. Je pense que les avis sur leur site sont clairement des faux ... à fuir absolument
Response from BOOK NOOK WORLDOct 19, 2025
Hi there, We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store. Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away. Thank you for your understanding.
Report
Tino B.
Jan 17, 2025
Ça sent la bonne arnaque.
Commande passée début janvier pour un produit en stock et censé être expédié sous 24/48h. Aucune info après 2 semaines et, surtout, aucune réponse aux messages de relance. Le numéro de téléphone est un portable qui ne répond pas et n’accepte pas de message. Bref, ça sent la bonne arnaque malgré les notations de fiabilité du site.
Response from BOOK NOOK WORLDOct 19, 2025
Hi there, We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store. Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away. Thank you for your understanding.
Report
Emma
Jan 12, 2025
Très mauvaise expérience
Très mauvaise expérience, cadeau commandé pour Noël pour ma belle-fille le 15 décembre directement sur le site en ligne de Booknook France, et toujours pas reçu à ce jour (12 janvier !) Je pense que je me suis bien fait arnaquer ! Je ne sais pas si je vais arriver à me faire rembourser ! A fuir absolument ! Précision : j'ai bien commandé sur Book Nook France, pas sur BookNook World : commande #FR12015
Response from BOOK NOOK WORLDJan 28, 2025
Thank you for your comment and feedback. However, we would like to clarify that, based on the order number you provided, your order was not placed with us at Book Nook World. As we have previously explained, we kindly ask for your understanding and consideration in this matter. Thank you.
Report
Claire
Jan 10, 2025
J'ai commandé 2 book nook pour…
J'ai commandé 2 book nook pour l'anniversaire et le Noël de ma fille le 5/11/2024. 156 euros. 5 à 7 jours pour la livraison. En fait le 29 novembre, je n'avais toujours rien reçu. Il m'ont confirmé que le colis s'était perdu et qu'ils m'en renvoyaient un autre. Depuis Noël est passé. Le colis n'est jamais arrivé. J'en suis à mon 3ème mail de relance mais depuis le 29/11 ils n'ont plus répondu. Même pas de proposition de remboursement. Je vais contacter une association de consommateurs et poursuivre cette entreprise si je n'obtiens pas de remboursement.
Response from BOOK NOOK WORLDOct 19, 2025
Hi there, We’re truly sorry to hear about your experience. However, we couldn’t find any record of your order in our system, which makes us think this review may not be for our store. Please reach out to us directly with your order number or any proof of purchase — we’ll be happy to look into it and assist you right away. Thank you for your understanding.
Report