BookingCommunityReviews of bookingcommunity.com

I'm extremely disappointed with the way that this business is run. I booked a reservation with family for two rooms. In the print it said "Standard Room". I called the hotel and was advised that a standard room was either a KING BED room or TWO DOUBLE bed rooms. I told the hotel clerk that it wasn't listed. He said the KING room was a little cheaper, so I booked the more expensive room. After booking I called the hotel to find out that the King had been booked. I spoke with the manager of the hotel "Evelyn" who said there was nothing she could do and that I needed to make the change with "BookingCommunity.com" who apparently has a partnership with PRICELINE. Upon calling "BookingCommunity.com", I spoke with a representative named Gregory who told me that I couldn't modify, change or cancel this reservation because it was prepaid. He suggested that I book another reservation and pay for it and lose the money I had paid for the King Room. My response was "So you want me to pay twice?" His response was "If it's that important to you and you don't want to sleep with your male companion, then yes". This is absolutely absurd! This is the company that I've chosen to spend my money with? I asked to speak with a manager and he said there were no managers present. I asked for his last name and he blatantly refused to give me his last name. I asked for the managers name, he refused to Gove me the name of the manager as well. He put me on hold for about 5min and returned to the phone confirming that he was unable to give a managers name. He took my information and said that someone would call me within 48hrs. I went through all of this and I just simply wanted to switch to a double bed room. Why is that so difficult? Why would a business want to profit on mishaps or ones mistake? I don't think I made a mistake, I just chose to spend my hard earned money with the wrong company. If there's anyone who could help me within 24-30 hrs, please advise.

Bookingcom zeigt wie man Kunden verärgert. In der Bookingcom – Buchungsbestätigung wird der Gasthof1820, Arnsberg -u. auf Anfrage, keine Parkplätze am Haus, bestätigt. Die Lokalität, die mal Gasthof1820 hieß, ist lediglich unter anderem Namen existent. Von einem Hotel oder einen Hinweis, auf den Gasthof1820 ist nichts zu erkennen. Es werden dort keine Zimmer vermietet. In einer Bewertung wird das zwar erwähnt, scheint Bookingcom nicht gelesen oder interessiert zu haben. Es wurde empfohlen sich an den Landsberger Hof wenden. Der liegt ein paar Hundert Meter entfernt -u. war nur zu Fuß, über dicke Kopfsteinpflaster erreichbar. Toll mit Gepäck -u. bei Regen. Im Landsberger Hof wurde ein Zimmer, bestätigt, das ein paar Hundert Meter entfernt liegt. Wieder zurücklaufen, weil Bookingcom verschlammt hat, den Kunden, vertragsgemäß, ordentlich, zu informieren.

The "discounted" price quoted was higher than the price available at 2 other online sites. This appears to be a scam.

Buyer beware! The closest thing to a scam you're going to find to make reservations. Forget about cancelling anything, not even 1 minute after paying. Well, they will cancel, but keep your money anyway with an unapologetic attitude like "take it or leave it, it's in our Terms & Conditions, didn't you read them?". No I did not read them, and I still want my money back. I'll stick back to Expedia from now on and won't try experiments like this ever again. Lesson learned.