Being part of tour enterprise from ultimate 9 years we skilled passengers going through numerous troubles in phrases of understanding airline rules approximately extrade/cancel their flight tickets. Also face troubles that allows you to discover call correction coverage, bags coverage, puppy coverage, common flyer coverage and unaccompanied minor coverage. After seeing those styles of troubles, being a tour professional we determined to create a platform to offer entire data approximately these kind of airline rules. We offer grade by grade technique to extrade or cancel of all airline tickets. However price price tag rules can also additionally range as in line with airline fare regulations and sophistication of service. Our cause is to offer a entire expertise of all airline rules at one region along with pre and publish flight booking.MissionTo offer innovative, flexible & cost-effective travel products at various price range to enable our customers fulfil their travel plans with absolutely zero hassles.VisionTo be the most sought-after travel company in the geographical areas we operate in by ensuring that the discovery and buying of a travel product is a “personalized experience” for each customer.
bookingace.com (bookingace.com) has 155 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
bookingace.com
Category
Activities & Tours
Location
CHICAGO, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: November 2023.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hi Eliy
Thanks for your feedback and we are sorry for your disappointment. Everyone wants to get the cheapest available Fare but many at times people fail to understand that These Fare are not only most restricted one but are released very less in number from the Airline.
You tried to book multiple reservations but we could not grab then from Airline for you and we regret for it. Although we are not solely responsible for your disappointment but still be forward our Apology.
Have a Happy Travel!
Thank you.
Team Booking Ace
LZ
Luma Z.
SCAM!!!
SCAM!!!! We were sent an unavailable confirmation number and they never sent us the booking reference.
Response from bookingace.comJul 28, 2023
Hi Luma,
Thank you for your feedback, Please be informed that the Email which you received was an informative message which intended to inform, that your booking was not Confirmed. It had Booking Ace’s Booking Reference number and not the Airline Booking Confirmation.
It did not had Airline’s Booking Confirmation because Fare you chose to book was sold out.
We regret for the disappointment you faced.
Thank you.
Team Booking Ace
RV
Robert V.
Beware
They gave me lower airfare prices online than most others than when I went ahead and purchased the tickets they sent me a confirmation email but in the email they told me that my purchase has not been confirmed and the sale is not final. and They asked me to call their customer service. Their customer representative told me that there are no seats available on the plane they pretended to sell me and started giving me other options that were more expensive and/or had different flights. I told then I needed those flights and dates or I couldn't go. I asked repeatedly to cancel. They were persistent and tried say I was scamming them. They said they were going to charge me $100 even though I called to cancel withing five or ten minutes of receiving the email. Horrible experience and very bad customer service. From previous reviews I think this is their business model. Just keep as far away as possible from this company.
Response from bookingace.comJul 25, 2023
Hi Robert, I am from Customer Relations Team and we took a deeper dive in your booking case and regret for your experience. Please note Booking Ace never charges for unconfirmed reservation.
In Your Case you chose a restricted fare but it was not getting confirmed by the Airline however your Card was never charged. Our Advisor was just trying to tell you that the Fare you chose was Basic Economy Fare which was non cancelable. And hence Airline will impose a Cancellation fee. Booking Ace does not charge any Cancellation Fee.
Please understand we are not an Airline and Sole Discretion of Fare and Availability is with Airline only. Our Sale Representative was just trying to get you next most economical fare as per your Travel needs.
Our Customer Relations Team is constantly working to improve Customer Satisfaction. And do regret for your experience
Thank you.
Team Booking Ace
AA
Adriane A.
TERRIBLE EXPERIENCE. PLEASE DO NOT BUY FROM THESE PEOPLEE
Omg. PLEASE DO NOT BY TICKETS WITH THIS PEOPLE. They are just a waste of time. I bought a ticket with them on a Monday online and on Tuesday they called me saying that I could not get the tickets. So after almost 2hrs on the phone with them they find me a ticket and send me an email confirming my reservation. We were supposed to leave on a Thursday and Thursday morning I went to check my flight with the airline there was an unpaid reservation. I called them to asked what was going on and not only they cancelled my flight but did not find me a new one.
They took a long time to get back to me and when they did they started to blame me for cancelling the flights when they did the cancellation.
They really don't know what they are doing. They buy stand by tickets that are not confirmed which waste your time and never confirms your flight. I lost the deal with the airline and we could not go on our trip.
They promise you a cheaper price that does not exist and then try sell you something a lot more expensive.
I lost my hotel reservation and disappointed my kids since we were celebrating my sons birthday.
I could have bought straight from the airlines as I use to do.
They promise you a cheaper tickets that does not exists. They will tell you in the beginning that your money is not refunded when you haven't been charged yet.
They lie to you and blame you when things goes wrong.
If I could give no starts I would and someone should stop this people from ruining peoples vacation.
It was the most stressful experience of my life.
PLEASE LISTEN TO ME AND DON'T DO BUSINESS WITH THESE PEOPLE.
There are plenty of other places to buy your tickets from.
JS
Jennifer S.
SCAM RUN
SCAM! Run! I hope someone reads this BEFORE they use this company. Because I sure didn’t. This is the worse experience I’ve ever had purchasing tickets or flying. It’s obscene how this company handles things. I’ve never in my life felt so scammed and frauded. And it’s more than money.. they took from me the chance to see my family I haven’t seen in years and for them to meet my son. I purchased tickets - thinking I was getting real actual tickets.. what they actually do is take your money and then when you call their agent books your tickets. But they lie and try to make you feel desperate to just purchase and spend twice as much to get on your flight. The guy I talked to changed his story so many times. One minute our flight home was confirmed and wouldn’t cost more - unlike the flight there they were charging us $375 each on top of what we spent. Come to find out after making him clearly tell me, my flight home would be at least $500 more a piece! These people scam worse than anything I’ve seen or felt. I’m still trying to process what happened to me in all of this. They lied and said I could not get a refund because the airlines wouldn’t do that. That was a LIE because we called American Airlines and there was never actually tickets for us. They just take your money and expect you to call so they can then get tickets - at more then all other companies are charging. Please do not use this company. What they did to us is appalling. The guy finally agreed to refund me back - if he doesn’t actually do that I will be seeking legal advice. This company needs to be taken down.
Response from bookingace.comJul 25, 2023
Hi Jennifer, Thank you for your Review and we regret for your negative experience with Booking Ace. Our Customer Relations Team checked your Booking History and found you chose Basic Economy as class of Service. Basic Economy is not just the cheapest fare it’s the most restricted class of Service. Moreover Airline releases very limited number of Seats which are valid for a very limited period of time.
By the time your reservation request reached to our Ticketing Team respective Fare were either sold out or were removed by Airline and hence were no longer available.
We do understand your concern that at times these experiences can be highly disappointing and frustrating. Although it’s not our fault still we feel sorry for the experience you had.
Understand we offer Deal Fare or Most Discounted Fare and not everyone every time get these offers
Our Representative was just trying to get you the next Most Economical Deal
If it did not worked for you does not mean that we are Scam.
Thank you
Team Booking Ace
GV
gvs
Do not buy from this scammers
Do not buy from this scammers, I booked twice with them, and they called me twice increasing fare by double. upon inquiry why they were doing that the lady was very arrogant, hostile and rude, she told me to go book with my own website
Response from bookingace.comJul 7, 2023
We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event.
Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight.
We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.
HW
Hasan W.
DON'T BUY FLIGHT TICKET FROM THIS…
DON'T BUY FLIGHT TICKET FROM THIS COMPANY. CHEAP PRICE ONLINE BUT AFTER I BOUGHT, THEY SEND ME EMAIL ASK TO CONFIRM THE BOOKING. WHEN I CALL THEY SAID THE FLIGHT FOR THAT PRICE WAS SOLD OUT, OFFER HIGHER PRICE (ADD $600) AND DIFFERENT AIRPORT AND SCHEDULE (SUCH A MESS), OF COURSE I REFUSE. THIS COMPANY IS SO TRICKY. ASK ME IF I WANT TO CANNCEL? I SAID YES, THEY WILL CHARGE ME CANCELLATION FEE $300.
WHY SHOULD I CANCEL? I WANT THIS THICKET WITH THE PRICE I'VE BOOKED ONLINE, IF THEY DON'T HAVE THE TICKET THEY CANCEL IT AND LET ME KNOW. IS EVERYBODY AGREE?
Response from bookingace.comJul 7, 2023
I want to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced. We take your feedback seriously and want to assure you that we are committed to resolving the issues you raised. Your satisfaction is of utmost importance to us, and we are dedicated to making things right.
To better understand your specific concerns and find an appropriate solution, I kindly request that you provide us with more details about the issues you encountered. It would be extremely helpful if you could share any specific incidents, dates, or interactions that left you dissatisfied. This information will allow us to investigate the matter thoroughly and take the necessary actions to prevent such situations from occurring in the future.
Once we have gathered all the relevant information, we will escalate your concerns to the appropriate department within our company. They will review the matter carefully and work towards a resolution that addresses your specific concerns.
In the meantime, I want to assure you that we are actively working on improving our processes, customer service, and overall customer experience. We value your feedback as it helps us identify areas for growth and implement the necessary changes to meet and exceed our customers' expectations.
We appreciate your patience and understanding during this process. Our goal is to rectify any shortcomings and restore your faith in our company. Your satisfaction as a customer is essential to us, and we are fully committed to making amends.
Once again, thank you for taking the time to share your feedback with us. We genuinely value your business and look forward to resolving these issues to your satisfaction.
OI
oinabi
Absolutely a scam
Absolutely a scam, they took all your information and credit card information, but actually has no tickets for you, and calls to them is international calls which cost $4/per minute,
Response from bookingace.comJul 7, 2023
We would like to extend our sincerest apologies for the inconvenience caused by the unavailability of tickets and our inability to deliver them to you. We understand how disappointing and frustrating this situation must be, especially when you were looking forward to attending the event.
Unfortunately, due to unforeseen circumstances, the tickets you purchased were sold out prior to processing your order. We deeply regret any confusion or miscommunication that may have occurred during this process. Please be assured that this is not the level of service we strive to provide, and we take full responsibility for the oversight.
We understand the importance of delivering on our promises, and we would like to make it right. As a token of our apology, we would like to offer you a full refund for the tickets you purchased. Additionally, we would be more than happy to assist you in finding alternative options or provide any further assistance you may require.
