BookboltReviews of bookbolt.io

I signed up with Bookbolt with their 3-day free trial and monthly plan of $9.99 afterward. But to my surprise, after 3 days I got an email. My credit card had been charged @27.40 from Bookbolt. I tried to reach out to their so-called 24/7 customer support, but there was no one available, except an automated chatbot that was repeatedly asking me to repeat what I said. As if someone was mocking their customers by pushing that automated chatbot forward to deal with our misery after performing their fraudulent transactions. I reported it to my credit card department to ask for a refund and start an investigation against them.

BEWARE of Bookbolt! I signed up for the lowest subscription in April, 2024 just to try it out for a month or two, and they charged me $197 for a lifetime subscription!! On top of that, they refuse to refund! I would be happy to pay the monthly charge alone (it's been two months now) but they refuse. The reason I don't want this service is that Bookbolt has the worst management, worst IT, and worst customer service of any online app I've ever used! KDP publishers all over youtube are pushing Bookbolt. DON'T FALL for it!

Let me warn other people here not to use Bookbolt’s puzzle software. I had almost finished a variety puzzle book with sudoku, minefinders and other logic puzzles. I had a cover design made. Just before finishing the project I thought to give the puzzles to some friends, one of whom has a mathematics degree. Turns out the (medium level) sudokus were unsolvable. This means that at the end a pair of numbers would remain that were both possible to fill in. There was no final solution, as is required for sudoku puzzles. The same was true for the minefinders. There were too little clues to solve these! In short, I canned my puzzle book project and also the Bookbolt subscription. Shame on them.

I regret not researching Book Bolt before getting involved with them. Reviews on Trust Pilot and the Better Business Bureau in California would have made me steer clear of this company. I do want Book Bolt to know that I bought their product in good faith, expecting good service, and to be treated as a valued customer. Sadly, that was not the case, especially with their help desk. To sum it up, I bought a Lifetime Subscription, which I tried to cancel two days later. I had trouble logging in from the start and couldn't access the services I paid for. I didn't receive any timely assistance from their help desk team for my urgent login issues or my refund request. I found out on my own that the subscription was non-refundable, which was only mentioned in fine print on the back of the invoice, not on the front or on the website next to the pricing plan. What's worse, when I asked for a refund, the help desk team didn't even tell me about the non-refundable policy of the plan I bought. Despite the login problems and being unaware of the non-refundable policy, the help desk team should have communicated quickly and clearly about the refund denial and worked on fixing my login issues. Instead, they took 8 days to respond to my initial help request and accused me of making a false chargeback claim in their last email. While I will not be using their services, and that's money that I cannot get back, I do hope that Book Bolt will improve its communication and customer service and provide more transparency on its non-refundable policies in the future.

Ensure you don't put your card details on Bookbolt because they will take money from your account even when you cancel your subscription. It happened the first time; they refused to refund me and then tried again to collect money from my account after cancelling my subscription.

J'ai résilié mon compte et continue d'être prélevé. J'ai contacté le 15 aout les services de bookbolt et ils m'ont répondu que j'avais un autre compte. Après leur avoir répondu que quoi qu'il arrive je souhaitais arrêter les prélèvements et fermer tous les comptes possibles. Il ont laissé pourrir la situation... Après avoir encaissé septembre/octobre et novembre, ils ont enfin trouvé une solution pour clore les comptes. Mais ne me remboursent pas les 3 mois ! une honte ! Déjà que leur service client répond 1 fois par semaine, ce service est une arnaque !!! à fuir

Bookbolt is a scam. They will charge u for pro even if u don't want to continue the subscriptionm they don't send any notification and customer service is really rude. I give them -100 stars rather they don't deserve any stars.

A scam they’ve continued to take money out of my account even after cancellation. I was left a very rude response from their customer service they said they would continue to bill for the month.