BookBeamReviews of bookbeam.io

Response from BookBeamOct 23, 2026

Hi Sergio, We’re sorry for the frustration you’ve experienced while trying to access your account. Our team investigated and found that your email server was not accepting our messages, including the verification emails required to sign in. We also replied to your previous support requests, but those replies were returned as undeliverable. This explains why you did not receive either the verification links or our responses. We’ve made an adjustment to help you regain access using your existing password. Although this delivery issue was outside our control, we’ve also applied a complimentary extension to your subscription as a gesture of goodwill. Please try signing in again. If you need further assistance, contact [email protected] from another email account so our replies can reach you. We also recommend contacting your email provider to resolve the delivery issue and ensure you receive future account emails. Best, The BookBeam Team

Response from BookBeamNov 17, 2025

Hi Eric, Here is an accurate explanation of what happened with your refund. We issued a full refund in USD on October 20, matching the original payment amount on our end. BookBeam processes all purchases and refunds exclusively in USD, so any differences you see in CAD are created entirely by your bank’s exchange rate or fees at the time of purchase and refund. The discrepancy is a result of your bank’s currency conversion, and this is also the likely reason you were unable to initiate a dispute. The transaction had already been fully refunded on our side, so there was nothing left for your bank or card issuer to reverse. We have shared the refund receipts with you privately for reference. If your bank can explain what exchange rate or fee they applied, we are happy to review that with you. Best regards, The BookBeam Team

Response from BookBeamJun 23, 2025

Hello Sabrina,
 We’re really sorry to hear this was your experience, it’s certainly not the standard we aim for. We’d like to clarify a few things and also make it up to you if you’re open to it. First, the discount code should have applied correctly, and we understand how frustrating that was. We’ve updated the payment flow to ensure the final price is clearly shown before payment is confirmed. Regarding the keyword tool - we agree, it’s unacceptable for any feature not to work as expected. We’ve identified and resolved the technical issue that caused the delay, and we’ve since improved how we monitor and respond to outages. While our live chat isn’t 24/7, we do typically respond within minutes during support hours, we’re sorry this didn’t happen in your case. To clarify, we don’t offer a free trial, but we do have a 7-day money-back guarantee. When someone cancels within those 7 days, we process the refund in full and deactivate the account, as outlined in our policy. We always try to be fair and helpful and it sounds like we missed the mark here. If you’re open to it, we’d love to extend your access and give you another week free to try BookBeam again properly, with everything running smoothly. Just email us at [email protected] and we’ll take care of it. Thanks again for the feedback - we’re always working to improve. — The BookBeam Team