Boo BearReviews of boobearfactory.com

Failed to deliver my wife flowers on valentines day. I traveled to san francisco from texas to celebrate valentines day. I ordered flowers and expected them delivered to our hotel.. EPIC FAIL. I hope buyer's see this review and order else where.

The flowers were dried out, dirty, and low quality. I had paid for the 48" stems and was sent 24" stems. they also arrived a day after the event I needed them for. I wish I could post pics of them here...they look terrible.

I placed an order priced at $217 for my 8 year old daughter for Valentine’s Day and they completely dropped the ball . I needed the order for the 14th and they delivered today which is the 5th of February 2026. Before placing the order I called and confirmed that the order would be delivered for that day . I was told “ yes “ so I placed the order online January 30th . I even emailed after the purchase to reconfirm what was discussed on the phone . I received an email today saying my order was out for delivery . A whole nine days before Valentine Day. I reached out to customer service to see why my order would be delivered today when I clearly discussed this with you before and after placing an order. They gave me the run around via email about “ having to reach out to the warehouse “ . They clearly just want your money and could care less about customer service all together . I drive trucks so I’m out of state mostly . If this was something you couldn’t accommodate then that should’ve been communicated. I’m extremely disappointed and I hope this doesn’t happen to the next person who decides to patronize this business. Be honest and transparent that alone goes a long way .

I’m extremely disappointed with my experience at Boo Bear Factory. The customer service was poor from start to finish—unresponsive and unhelpful when I tried to get updates on my order. To make matters worse, the delivery arrived three days after the promised date, which completely defeated the purpose of ordering on time. The flowers were the biggest letdown. They arrived wilted, brown, and clearly old, looking nothing like what was advertised. The quality was extremely poor and honestly embarrassing to give as a gift. For the price and the expectations set by their branding, this experience was unacceptable. I would not recommend Boo Bear Factory to anyone looking for reliable delivery, decent customer service, or quality products.

They sent me damage products and told me they were gonna replace them in October still no replacement. I wouldn’t spend another dime with this company.

I ordered roses for my girlfriend’s birthday a week in advance and chose this company because they offered a specific delivery date. Despite my request, support replied days later saying they couldn’t deliver on time. I canceled, but they still delivered the flowers the day after the birthday — completely useless. Customer service is slow, unresponsive, and not client-oriented. Luckily, I paid with a credit card and got my money back. Don’t waste your time — order elsewhere.

I’ve never had a worse customer experience. I purchased bouquets for both of my daughters for Valentine’s day. The flowers arrived droopy, damaged, and unsalvageable, and one set was delivered 5 days late. I pursued their customer service team for 5 months - they asked for photos several times (which I had) , then said they were handling it, etc. and finally came back with the offer of a credit - as if I would do business with them again. I don’t usually write reviews but when an experience is this bad, I feel like I have the obligation to warn others. They are scammers.

Doesn’t arrive on the date you select. They won’t refund you. Wont come with a card to write anything on. They are scammers. Do not buy from this company