Boo BearReviews of boobearfactory.com

This may be one of the worst, most crooked companies on the Internet. I spent $340 on 50 of their super long roses and they arrived 3 days late, all dead, all leaves fallen off. Mold all over the roses and the box. I called them 5 times and wrote 7 emails to try to get my money back, but after 2 and a half weeks I agreed to allow them to send replacement roses to my mom to take care of what they owed me. A bunch more emails and calls were made to them where they gave me their word they were being sent. They were never sent. I am filing a complaint on them with the Atoorney General offices in California and Texas. Do not ever do business with gjis company. They are complete and utter crooks.

I wish I could give negative stars! This company took my money and promised my order would be on time and in good condition. I called just to make sure it would be on time and they assured me it would be. The order was 5 days late and the roses were dry and needed to be thrown away the next day! I called and they said the review team needed to look at it. I continuously called for a month and a half before they finally informed me they would not refund my money. This company is nothing but thieves stealing from their customers and not handling any of their complaints! If I could I would give them negative stars! My suggestion, if you need flowers Walmart has a much better selection than this company and a much better return policy!

These people are scammers. Paid extra to have flowers shipped for valentines day. They didnt get delivered. We emailed two days after valentines day, they sent it a couple days later. The flowers were all dead, dried and crushed between cardboard slats, as if they packaged it before valentines day, let them sit with no water, and then shipped out the box the next week. They refused to refund the shipping fee or anything, and to top ot off, the flowers were meant to be black but were not-- they were red with patchy black spray paint. For 100+$ do NOT buy from these scammers.

Roses were not fresh some were dead broken and had mold on them..would not issue a refund

Absolutely horrible experience with Boo Bear Factory. I ordered a bouquet for a birthday and paid for delivery on March 13. I was told the flowers would arrive early in the morning. The delivery never happened. No phone call, no door tag, and no proper notification. I spent hours trying to figure out what happened only to find out the package was sent back to the warehouse. I even drove to the warehouse to pick it up myself and called ahead saying I was minutes away. They still closed and refused to wait. Because of their failure the entire purpose of the order was ruined. The birthday surprise was completely missed and the flowers sat in a warehouse instead of being delivered when promised. For a company charging hundreds of dollars for flowers this level of service is unacceptable. Terrible communication, failed delivery, and zero accountability. I strongly recommend avoiding this company if you expect your order to arrive on time.

Extremely Disappointed – Weeks Later, Still No Roses or Refund I ordered roses from Boo Bear for a special occasion, and this has been one of the worst customer service experiences I’ve ever had. The roses arrived late and in terrible condition — wilted and unusable. I contacted Boo Bear immediately with photos and followed up multiple times by phone and email. After a long back-and-forth, they finally admitted there was an issue and told me they had approved a replacement and a free gift. Weeks later, I still have no replacement, no gift, and no refund. All I keep getting are vague promises, “investigations,” and requests for more patience, but no actual resolution and no tracking information. At this point, I feel like my time has been completely disrespected and my money taken without delivering what was promised. I would not recommend Boo Bear to anyone looking for reliable service or a company that stands behind its products.

Originally ordered 2/11.. Delayed order shipped to delivery location that was closed for the day: FedEx rerouted to an Amazon locker .. Molded dying roses.. I called the company, all they were concerned about was a dispute. I explained that I just wanted the order replaced. 2/24 no roses.. I called to ask why the delay.. sending 2/25.. 40 minutes later a call to say they are out of the color that I purchased, pick another color!!! No refund please and thank you.. NEVER AGAIN SO DISAPPOINTED

The worst. A total scam. Do not order from them. They will take your order and never deliver. All positive posts are fake. Customer service is a fake telephone number