BonsaiishopReviews of bonsaiishop.com

Whilst I was shredding there was a big bang and a flash and the paper in the tray caught fire , singed my hair so had to carry it out of the house before the house caught fire.

I bought a Bonsaii C169-B paper shredder from an auction site, where it was advertised as brand new in the box. When I received it, the box and all the packaging appeared to be completely new and unopened. After setting up the shredder according to the instructions, I found that it wouldn't work. Before reaching out to Bonsaii’s customer service, I performed all the necessary checks, including verifying the contacts and micro switches, and everything seemed fine. However, when I contacted Bonsaii, their first response was to suggest I check all the things I had already examined. After informing them that I had completed those checks, their second suggestion was for me to purchase a brand new machine at a 10% discount. While I understand that I didn’t have any warranty for the shredder since I bought it through an auction site, I was disappointed by their lack of assistance. I expected a bit more helpfulness from their customer support.

My daughter bought me a Bonsaii shredder from Amazon in June but I hardly used it until today 10th Sept. I only shredded a few pages and it kept overheating and smelling like it was melting. I Left it to cool down then tried one sheet of paper’ it stopped halfway through again overheating. It’s the worse shredder I have ever used. Amazon you need to stop selling fire hazards.

Paper Shredder C237-B is useless and dangerous. It says max 6 pages but it was burning/smoking after 6 single sheets shredded. This was the first time I used it. Have to throw it away before it burns the house down. WARNING: RISK OF FIRE written on top of product. Of course you don’t know this until you have bought and unpacked it. They aren’t wrong about that. DO NOT BUY THIS PRODUCT

Rather disappointing shredder. First we borrowed one from a friend to do some shredding and it broke. We then bought this one as a replacement. It stopped working after 5 weeks. Not really impressed with this shredder as it can only run for 4 minutes continuously which is rather astonishing short time. Seems the engine is not very sturdy and gets hot very fast. This even if you feed only 5 pages at the time even though it should manage 10. After the second replacement shredder lasted for about 3 min I returned it. I put through a maximum of 5 pages and after 3 minutes the shredder started to develop smoke. It is a dangerous product and effeminately not fit for purpose!

Purchased the C-266B 12 sheet micro cut shredder in October 2024. Died shredding an envelope in January 2025. Filled out the problem sheet to the company. No response from company

After 5 months of use, the system powered off while shredding a paper bag. I let it sit for 6 hours but still nothing. No lights red or blue no noise. Zero indication there was power. I called thier support and when through all the troubleshooting to no avail. I was then told a paper bag that is equivalent to 2 pieces of paper is a foreign object that is not recommended to be put in the shredder and they will not honor the warranty. Since I was past the return window and thier warranty does not exist, I opened it up to find that an internal power cable connector came loose. I reconnected it and it now is working again.

First shredder kept jamming customer service efficiently sent a second one which had no power!! Transferred the printed circuit board from the old to the new and it worked for a short time. Shredder keeps jamming and is of no use - waste of money and now I have to find a decent replacement, but not Bonsaii