Sara B.
DO NOT TAKE YOUR DOG HERE.
DO NOT TAKE YOUR DOG HERE. My experience was absolutely devastating. Immediately after picking up my dog, Aspen, from his grooming appointment, I had to rush him to an emergency veterinary clinic because he was in excruciating pain. He was unable to move his limbs normally and was crying and screaming in pain. Based on his injuries, the veterinarian told me they believed he may have fallen from the grooming table. What made this experience even worse was the grooming salon’s response. Instead of being transparent about what happened, they repeatedly denied that anything had occurred and failed to provide an honest explanation. If an accident happened, I needed that information immediately so my veterinarian could properly diagnose and treat my dog. Because I was not given accurate information, the veterinary team had to spend additional time and perform additional examinations to determine what had happened and which part of his body had been injured. That delayed his treatment, prolonged his suffering, and resulted in additional veterinary expenses. Accidents can happen anywhere. What I cannot accept is the apparent lack of honesty and transparency afterward. As a pet owner, you trust a groomer with a member of your family. When something goes wrong, that trust requires immediate disclosure so the animal can receive the appropriate medical care as quickly as possible. I would never trust this business with my dog again, and I strongly encourage other pet owners to consider my experience before bringing their pets here.