Bones CoffeeReviews of bonescoffee.com

Absolutely HORRIBLE shipping!! Order placed on Saturday, April 26th. Shipping wasn't processed until Tuesday, April 29th. The shipping I PAID FOR said 5-7 business days from when order is processed. So from Tuesday the 29th, 7 business days puts us at Tuesday May 6th. Expected delivery date is now May 9th. I live in Virginia, why did my package go from North Carolina to Kansas? Every time I've ordered from Bones Coffee, this has been the issue. I stopped buying from Bones a couple years ago for this same issue. Shame on me for thinking this would be different, but it's the same thing 2 years later. Until Bones is willing to hold their shipping company accountable for delayed deliveries, I will be looking for my coffee from other sources. I PAID for 5-7 business days, not 10+.

I bought a new $1,000 coffee machine and am I experimenting with coffee. I live in GA. Bones is in FL. I ordered some coffee on Dec. 7th. It is the 16th and it is still not here. They use DHL for shipping??? That's crazy. DHL has to hand it off to the post office. Been sitting at some PO in GA for almost 3 days not moving. I just ordered something from Miami. Took 2 days to get to me. I will update reviews if and when I get the package. Based on what I am reading, I am going to be thoroughly disappointed and I already know that with this ungodly shipping time, this will be first and only purchase.

took me 3 weeks just to get my order I will never buy stuff from here again

I returned their items the same way they were sent to me; in brand new unopened condition but their customer service rep keeps telling me they want to issue store credit instead of giving me the full refund I am owed. They make it difficult if you want to return items. Clearly customer satisfaction is not a priority here and not a good look for their company.

Bones coffee sent an email on 11/24 with tracking info that coffee got sent. However, as of 4 Dec, the shipment never left Florida. I sent an email 12/2 and called to ask about the status and to cancel if there to be further delay. Absolutely no response from Bones coffee. I have not received this type of indifferent and poor service in a long time. Bones coffee just charged my credit card on 11/23 without delivering what it had charged me for. Very dishonest and disappointing. I will never purchase from Bones coffee.

Dyrt for salat!!

I would give them a -0 if I could. Their service is garbage. Sent several emails asking where my order was because it was unfulfilled for over a week of purchase. No response. No refund. I had to contact my bank. Coffee bones are Aholes!

If I could give 0 stars I would. Love the coffee, but service is awful. No customer service. They don't fulfill orders on time, or even close to on time. Don't order if you want it within 30 days.