Bonefish GrillReviews of bonefishgrill.com

From the start, our experience at Bonefish Grill this past Saturday night 7/11/206 was pretty bad. We made sure to have a reservation which we did for 6:15 PM. When we got there, we stated our name and time of the reservation. What we got was attitude from the hostess. She asked how many people on the reservation when she just had to look at the confirmed reservation. Why ask it and then why would they not have a table ready. Then she had a long conversation with one of the servers so we told her we would go to the bar to get drinks. Well, that was a disaster as well as the bartender was in a deep discussion with another patron who was already served and had his drinks. When I used to bartend years ago, you always get the new customers drink orders 1st. So, we waited and waited but she never came over to take our order. We went back to the hostess and our table was finally ready. Numerous tables were set and available to be seated and yet we still had to wait for this particular table way in the back of the restaurant. That particular area was swamped with waiters and waitresses, and all were running to get their food. When the food finally came, the food was subpar, and they forgot to give me my side which comes with dinner until halfway thru dinner. It was not a good experience at all. We will not be going back to that location again in Birkdale NC

bonefish you should be ashamed of yourselves. I visited this establishment on 3/29/26 for early dinner with two other ladies, had reservation for 3pm had a small wait so we stand at the bar and order cocktail. the bartender was a lil unfriendly complaining about her being the only one making drinks and waiting tables. we just want a drink and conversation amongst us ladies. then our table was ready and them damn chairs need to be throwing in the garbage, they were raggedy and worn, come on BF you are supposedly a high-end restaurant. the food was just ok. I had a salad and crab cakes and truffle fries with was old, but I did not want to send them back because it would be taking far too long to get another order. You have truly wanted down in quality. I will not be returning

I used to really enjoy eating at Bonefish Grill. It was always a solid, dependable spot for a good meal, nice atmosphere, and consistent service. Unfortunately, that just doesn’t seem to be the case anymore. Somewhere along the way, whether it was changes after being sold or the ripple effects of inflation during and after COVID, the overall experience has noticeably declined. The food quality doesn’t feel the same, portions seem smaller, and the value just isn’t there like it used to be. What was once a place you could confidently recommend now feels hit-or-miss at best. It’s disappointing because this used to be one of those “safe choice” restaurants where you knew what you were getting. Now it feels like they’re relying more on the name than delivering the experience that built their reputation in the first place. I really hope they can get back to what made them great, but for now, there are simply better options out there

Why does Bonefish get so many bad reviews?

Probably a waste of time because they do not seem to reply to reviews, good or bad. They advertise that their gift cards never expire and never have added fees. However, last week we were in their restaurant in Wilmington NC and they did not accept the gift card I had and was told it was expired. We buy their gift cards every year to give away, but no more. I wrote to them about this and … crickets! Update, I received a call from Katie a “managing partner” weeksago. Said she was sending me somethin, and it never happened. I’m buying gift cards elsewhere this year.

Food was “OK” but not what we expected. It was a wine paring with 3 food courses and one dessert course. The first was quite good but was very spicy, and the second was OK but it came out at room temperature and the main course was overcooked salmon with a good topping. The service was terrible, long waits and it took more than a half hour to finally pay our bill. We will never go back to this restaurant again!

Went in it was a little busy lunch time. Only had one waiter so naturally service was slow not bad. I had the Cod Imperial worst fish I have ever eaten warning for customers don't order this. I expected fish to be flaky and delicious it was like chewing a tire not exaggerating had to cut with knife and still tasted horrible although topping was outstanding. Usually eat there once a month. Won't be back for quite a while.

I probably won't return to Bonefish in Colo. Springs. We were greeted by the host team at the door with what I would describe as aloof distain as if asking to dine in their restaurant was an inconvenience for them. Even though I could easily see over a dozen empty tables we were told we needed to stand to one side for half an hour till we could be seated. I tried to get us something from the bas while we waited and finely gave up rather than jumping down the bartender's throat. Those tables were still open when we were finally escorted to our table. We were then greeted by a pleasant young man who was our waiter who quickly brought us two quite good Margaretta's. When the food arrived the Potatoes Au Gratin and the asparagus were notably undercooked. The asparagus I could overlook but I will draw the line with crunchy potatoes. We both had a fish entree and My wife's Salmon was fine, but the Cod I ordered was, let's say was less than fresh. As a former seafood restaurant general manager with over 30 years experience I know a bad cod when I smell one. Our last experience at this restaurant about 4-5 months was similar. My wife knew I was not happy so I put on a smile for her sake and ordered another Margaretta and crunched on my cheesy potatoes. Bad form all around for Bonefish on N. Nevada in Colorado Springs.