Bonefish GrillReviews of bonefishgrill.com

I go the Bonefish Grill on Cobb Parkway Atlanta GA 30339 every Lenten season for the Angler's catch, but the last two years this meal has missed the mark badly!! On my most recent visit 3/22/24, and LAST VISIT, the fish was old, not tender and flakey like their competitor The Atlanta Fish Market. The shrimp was not the shrimp advertised but bang, bang shrimp without the sauce. I know this. because I have ordered this meal several times in the past and I had the bang, bang shrimp as an appetizer on 3/22/24. This was humiliating and deceiving. The white couple seated behind me was served the same meal, but it was fresh and correct including the shrimp, which was not bang, bang shrimp. but the shrimp as advertise. My racial radar went up, and I notice all the African Americas patrons sit in the bar area and all the white customers are seated at a table. Bonefish clearly doesn't want to serve this meal and they definitely don't want my money, patronage or other African Americans. The color of money is GREEN, not black, brown or white!! I cannot in good conscience EVER go to this place again. I'm going back home to The Atlanta Fish Market where I am appreciated and served with LOVE!! P.S. If only I could have selected zero stars!!! Mr. Max (404) 664-5028

We took family since we loved this restaurant. I ordered crab cakes and an appetizer and side. Crab cakes used to be “Lump” crab cakes. My crab was mashed crab and UNDERCOOKED! Asked for them to cook more. Received 2 new UNDERCOOKED crab cakes. They are made with raw egg as a filler. Couldn’t eat them, asked to take home. Was charged twice for this.

We when here back in the summer. We got up left. We decided to give it another try. Still bad. Service we the worst. I saw people sending back food also. We couldn’t get waited on at the bar either. We sat down Wehrmacht out waiter came over I told about our last experience and that made not difference. Long story short we paid for our drinks and left. And I waiter did not care. NEVER AGAIN

Visited Bone Fish in Collierville TN on 1/27/24. Ordered the Fish and Chips and when it came out I tried to cut it with my fork and it was tough and rubbery. I then cut a piece out of middle and bite into it and instantly spit it out. Was all rubbery. Didn’t make a scene or nothing just let the waiter know and told him I could not eat this. He offered me to order something else but I declined because at this point I had lost my appetite. When bill arrived item had been removed. I paid the total bill that remained and even tipped waiter well. My major complaint of the whole ordeal was that no manager approached me during our whole meal. No one ever came back after the initial waiter apologized. Only to drop off bill and some deserts we ordered to go. Poor management experience!

Stood in line for 60 minutes 12/02/23 to purchase $100 gift card( 2 bonus cards included)! One greeter seating people, answering phones and handling my transaction so I was patient. Then I spent a fortune to mail the cards with tracking. Recipients were delighted and went to their local Bonefish Grill in Ocala only to discover that the gift card had been declined without explanation. I contacted the place where I purchased the cards. On hold for over 30 minutes to speak to the manager who preceded to tell me he was busy and to send copies of my receipt and he would get back to me. So after having waited with no response I sent the information to the main service department, and still have not heard anything back. I am beyond disappointed with this company.

I am deeply disappointed with my recent experiences ordering food from bonefish. This is the second time I have ordered from them, and both times the quality of the food has been nothing short of horrendous. Firstly, let's talk about the Imperial fish. I don't even think it was fish. It felt like I was biting into a piece of brick! The texture was so tough and chewy, and the taste was nowhere near what it should be. I was expecting a delicious, tender fish, but what I received was a complete disappointment. Next, the Cajun pasta. I was excited to try this dish, as I am a fan of Cajun flavors. However, the pasta was absolutely horrible. The flavors were off, and the overall taste was just plain awful. It was evident that no effort was put into ensuring the quality of this dish. I have decided that this will be my last time ordering food from [Restaurant Name]. It is clear that they do not prioritize serving quality food to their customers. I strongly believe that they need to shut down until they can improve their food quality. I hope that this review serves as a warning to others who may be considering ordering from bonefish. Save your money and your taste buds, and find a different place that values the satisfaction of their customers.

Bonefish use to be our fav place to go. Last time we went the food was completely mediocre. This time, horrible. Ordered draft beer to start evening but was told it was out of stock. Asked and was told the other draft beers available. Server came back and said that selection was also out. Seriously? Ordered bone-in pork chop special with a fontana cheese Marsala sauce. Received three pieces of dry over cooked tenderloin pieces which nothing on top. Pieces were inedible. When I addressed the issue was told the menu had changed but the menu they gave me had the bone-in item. The mgr said they had bone-in available and when served it had no Marsala sauce either. We should have been comped something but got nothing. Probably never go back. This was our fav place. Issue occurred in Gainesville, Fl location.

The grouper was tough. Overall the food was average at best. My guest and I voted, we would never return When you spend $150 including tip on a meal w/o drinks, one expects to leave saying, that was the best meal, can’t wait to go back. Through the years, I have always been able to tell if a restaurant is struggling and then it Closes. Sad, Sorry :(