BondedblushReviews of bondedblush.com

DO NOT use this company. In less than 3 months, I have had 2 chargers and now the mask has stopped working. I requested a refund, they say because they have already sent a “complementary “ replacement, the refund policy does not apply. Despite me requesting a refund on numerous occasions they still insist they are sending a further replacement, but will ensure this one works!!! Surely that should have applied to the first two. They are not complying with the Consumer Rights Act and think they can make up their own rules! I’ll be contacting Trading Standards. Please do not use this company, when the item breaks it will not be resolved easily. Update**** I have now received a full refund but it was an easy or enjoyable process. I’ve been asked several times now to update my review so here it is.

DO NOT BUY FROM THIS COMPANY, FAKE SELLER OF CHINESE COPY PRODUCTS !!!!!!! STAY WELL CLEAR OF BONDEDBLUSH TERRIBLE COMPANY !!!!!

Do not buy from this company. Mask received faulty, contacted them, sent videos as requested and asked to return item. My refund request was ignored and they sent another controller. This was received, again faulty. After countless emails, them stalling and asking for videos then more videos, I had to pass the case to my bank who reviewed my case and I got the money refunded. The mask is not good quality, the free gift (a manicure set) is nothing but junk and the £50 free voucher is a con. I would urge anyone not to buy anything from them - my experience with them went on for months.

I purchased from Blonded Blush and contacted them within an hour to cancel my order. This was ignored, and the product was still dispatched over 24 hours later. When the item arrived, it was faulty. I contacted customer service immediately to request a refund. I was repeatedly told they were “looking into it,” which dragged on for nearly two weeks with no resolution. Then, out of the blue, I received an email confirming a replacement had already been shipped—despite my earlier cancellation and request for a refund. I clearly rejected the product and stated I did not want a replacement, but this was ignored. I’ve now had to escalate through my bank, which should not be necessary. It’s also worth noting the product is shipped from China, which was not made clear at purchase. Overall, extremely poor communication, long delays, and no accountability. I would not recommend this company.

Scam company. Ordered hair dryer. Fake, didn't even get hot. Sent it back with the promise of a refund. Just loads of emails with excuses. DO NOT BUY FROM THEM

Do not buy from them! They sent a downgraded model and admitted this, then offered to send an “upgraded model” with the neck piece as a good will, then declined to send it and wanted money for the neck piece. The “upgraded model” was the one I ordered in the first place! Then they refused a refund without me returning it and paying the postage and custom charges to send the downgraded model back. They would not budge on this despite admitting they did not send what I ordered. I contacted my bank as I had it all in emails and straight away they refunded me without wanting it back without the banks even starting the disputes process (clearly showing they was in the wrong). And on a last note, the free £30 gift is a nail cutting/ trimming set worth about £3! The £50 voucher can only be used against their hairdryer. I wouldn’t even bother as you will struggle getting your money back through them if there is something wrong. Other reviews are saying similar. Just go straight through your bank if you have any issues and can prove they are in the wrong. ******UPDATE****** - The company contacted me after seeing my review and stated that they would send an upgraded model and the neck piece due to my experience. They asked if I could update my previous review which kind of felt a like a bribe. They sent a picture of the purple mask and neck piece I would receive (This was the one I actually ordered in the first place!!). However, I was just happy to finally get the one I ordered in the first instance. It arrived today and they have sent the exact same downgraded black mask but in a nicer box, and no the neckpiece was not included either! I have no words. Not a good company at all!! I will assume they just have a load of these black downgraded masks they need to get rid of. Don’t expect to get what youve ordered or what they promise to send to rectify any problems!