JE
Booking system error
Security guard was unable to find our booking in the system, and no one was reachable by phone, so we couldn’t get into the room until 15min through our 1 hour reservation. The facilities/setup were nice, but the A/C had been turned off and it was incredibly hot. Edit: I did reach out directly, but I got an AI phone operator, and then an email from customer service saying they would look into what happened—and your reply here is the first I’ve heard since.
Response from Bond CollectiveAug 13, 2026
Hello Josh, We are so sorry to hear that your experience was anything but seamless. We discovered a glitch that caused this error to happen. Please reach out to us directly so we can rectify this for you.