HH
Avoid—likely not authentic
Avoid — likely not authentic. I bought a Roland-Garros backpack from this seller. The item shipped from China despite an Italian return address. It arrived without the separate shoe bag that genuine Roland-Garros products of this model include; the seller argued that because it wasn’t listed, it isn’t provided. However, a genuine Roland-Garros bag of this model does come with a separate shoe bag (per the official Roland-Garros website). I’ve bought authentic Roland-Garros items before and this wasn’t comparable — the label appeared counterfeit (it lacked the relevant product barcode, etc., and the logo colour on that label differed from an authentic one). Returns were made unworkable when the seller refused to provide a contact number and EORI (required by carriers). Because the seller required me to cover return shipping, customs, and VAT, a refund was effectively impossible as I need to arrange for payments of these shipping costs upfront on my side to ensure it doesn’t get stuck with the customs for clearance etc. They offered to use their own carrier (which cost equals half of the purchase price of the bag) but after the back-and-forth I had no confidence a refund would be honoured if I used their carrier, so I had no choice but to keep the item to avoid further loss, which is quite annoying, and I ended up paying similar to the official listed price for a bag that does not appear to be genuine. Also, be cautious about the reviews on its own website — they may be filtering comments. For the product I purchased, all reviews were 5-star and posted on the same date; I only noticed this after receiving the bag.