Bollie BrandReviews of bolliebrand.com

I wasn’t going to bother making a bad review but after seeing the way the owners of this company are trying to argue that it’s “haters” that are giving criticism, I felt compelled to add my story to the list. Being a huge fan of Bonnie and Ellie, I decided to purchase the “high quality” dress they designed. It arrived and I was shocked to see just how poor the quality was. The shape is weird, and the dress fits like a mumu. It is way too short for an average person, and right on the shoulders but with too much material in the middle. The stitching is not only fraying, but is also puckered. I contacted the company to see about returning it and after DAYS of waiting and putting pressure on them on social media (which kept getting ignored or deleted) I was finally offered an exchange. I however would have to pay for the shipping to return, and then again to receive my new product. This was unacceptable to me and I decided to just keep the damn dress as a swimsuit cover up or something. I am incredibly disappointed in the business practices of those running this company. I have ordered from Wish before and Bollie is the same quality (and small sizing) that I received from them. They too manufacture and ship from China! The bottom line is that I’m out over $100 and have nothing to show for it but regret. I feel stupid for trusting a company that is all talk and no action. I pray Ellie and Bonnie continue to do well with their You Tube channels, because I hope their days as clothing designers are numbered. No one else deserves to get scammed. Not all critics are “haters.”

Their customer service is horrible. I asked for measurements of their clothing items so I would be sure to order the correct size and I was ignored. Actually, my comment was deleted. I then went directly to their website and asked them through customer service and they did get back to me but they didn't ever give me measurements, just told me everything was true to size. Well after seeing dozens of people say that simply wasn't true, that their clothing runs a size smaller than advertised, I decided to skip ordering. Because don't forget, YOU ARE NOT ALLOWED TO RETURN ITEMS. YOU ARE JUST OUT THE MONEY. If you want to exchange for a different size, you have to PAY OUT OF POCKET EVEN MORE MONEY TO SHIP IT BACK. Part of being a successful company is answering customer questions. If you put your business on social media, you are obligated to answer questions. Instead all questions and comments are deleted and they actually block viewers. People know Bonnie and Ellie went to China recently and filmed themselves in fabric shops. I personally don't even care where the clothing comes from, but it's the fact they are being very secretive and shady about it. If they have to go through and delete comments and quesitons daily, they are hiding something. I would NOT buy from Bolliebrand. They have a lot to learn about running a business.

I ordered a dress from this brand. I am an XL, and they claimed their sizes fit true. Unfortunately, the dress was too small for me. I contacted customer service, but they don't do any returns, so I could only exchange for another item. I don't understand why they wouldn't list the actual measurements of the items. That would have helped me tremendously. What really made me angry was when I posted on instagram that my dress was too small, so I was warning someone (asking about sizing) that they run small. They DELETED my comment. It wasn't hateful or negative, just trying to help someone. I will not buy from these youtubers ever again. I don't think this venture will last long.

After waiting over a week to hear back on sizing I finally got a response. The robe is said to fit true to size but Bonnie commented on Instagram that she is normally a large but the medium robe fits great. So before I ordered I figured I better get the actual measurements. I was finally sent the length of a medium robe, had to wait a few more days for them to contact the warehouse for the length of the large robe, turns out the large robe is SHORTER then the medium! That’s pretty poor quality. I won’t be ordering. They should just post a size chart on the website. A lot of time was wasted emailing and waiting for responses.

The sizing is horribly wrong. They kept saying true to size however I ordered the exact size I always wear in the wrap dress and it doesn’t even come together in the front to even come close to being able to wear. For a new company a lot more time needs to be spent on explaining sizing and measurements if they want to keep customers. I will not be purchasing any more items from them.

Absolutely NO customer service. Items made with polyester and marked WAY up. Negative or questioning comments are continuously deleted from their social media. DO NOT TRUST THIS BRAND!

Unacceptable lack of professionalism, the customer service is nonexistent and their prices are outrageous and their 'mission' to be body positive and for everyBODY is a lie. They will not answer any questions, there is not a size chart for non returnable items and the few things they have for sale have been said to run small. They are not above anything because they have popular YouTube channels. (Ellie&Jared and Bonnie Hoellien) They didn't realize that their viewers would figure it all out. They are extremely untrustworthy.

I wish I could give them 'zero' stars. This company is nothing short of a scam. They launch a 'clothing line' with 4 products!! These are cheaply made in China and they have the gall to charge over the top prices. The founders of this brand are solely relying on their 'internet' fame to get rich quick off of there poor underage subscribers. Do not touch this brand with a barge pole - no proper sizing guide, no returns - very shady