Rachel
DO NOT USE!!! SCAMMERS IF RETURNING ITEMS.
So I did an order worth £82.55 and ordered 5 tops as I liked the uniqueness of what was on the tshirts. I received them and they were ok but I felt that I should of ordered one size up as they were sticking to me and I wouldn’t wear them as I felt uncomfortable so I asked for a refund. First of all they asked for me to take a picture of them and then in them to prove they weren’t good for me?. So I did what they said. Then they started saying that they would send me more out if I paid for shipping and that was fine because I would of returned all 5 and got 2 of them in bigger sizes but then it turned out they didn’t actually want me to send them back and started saying that they’ll send me the ones I want out for free and to keep the ones that don’t fit. I spent £80 I wanted my money back and then I would have purchased the two I wanted in the right sizes but then they started saying shipping would cost more to send them back? Because the warehouse is in china. They then started saying they would give me a 20% refund and to keep the T-shirts which I did not want to do. Then they changed it and offered me 50% as a refund. Then this morning I’ve had a message saying they are willing to recreate the item for me for free and I need to wait 2-3 weeks! What?!. I just want a refund and I keep getting passed around to members of staff there. So far I’ve been passed to a grace, Randy and Miranda?. So they are all getting confused sending me messages when they haven’t read what’s already been said. IF YOU DO NOT ACCEPT RETURNS THEN WRITE IT ON YOUR WEBSITE!!!. If I had known this I would of never purchased the items. I live in the uk and what they are doing is against the law! I am not happy and will never buy anything from this online scamming website again! Edit: after seeing this review on here they finally gave me a refund. Then asked afterwards if I would mind giving them 5 stars 🤣 seriously? After all that hassle they want me to put 5 stars for them giving me my money back when they could of simply gave me it back when I first contacted them instead of making me message again and again.
Response from BoldoversizeAug 20, 2024
Dear Customer, We apologize for the confusion and frustration you've experienced with our return process. We understand your desire for a refund and appreciate your patience. We have refunded as a gesture of goodwill. Thank you for your understanding. Best regards, Boldoversize Customer Service Team.



