Boho Beach Hut Reviews | Read Customer Reviews of bohobeachhut.com

Boho Beach Hut Reviews | Read Customer Reviews of bohobeachhut.com

Boho Beach Hut reviews

Showing 533 reviews with 1 star · Clear filters

Glenda G.
Jun 19, 2020
I ordered sunglasses almost 2 months…
I ordered sunglasses almost 2 months ago and still nothing and now after reading other reviews the same thing is happening to me. This site sucks.
Response from Boho Beach HutJul 9, 2020
Hi Glenda, We are so sorry your sunglasses are taking so long to arrive. This is not okay and we are very sorry! I looked into your order and show they are still on their way to you, but I am refunding you in full and when you receive your sunglasses, they are yours to keep for free as a gift for our issues in shipping delays, due to COVID-19. Again, we are very sorry and hope that your sunglasses arrive very soon! Please let us know if we can help you with anything else.
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Adriene
Jun 16, 2020
I am so pissed!
I am so pissed!! I wish I had checked the reviews prior to spending my money as well! None of my shipping is updating and I am being told to be patient. The smart move that I made is that I ordered through PayPal who will issue an immediate refund for non-receipt of items.
Response from Boho Beach HutJul 9, 2020
Hello, we are so sorry you are experiencing issues at Boho Beach Hut. We are not able to locate your order. Please send us your name or order number so we can further assist you.
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Michele L.
Jun 10, 2020
I ordered in March
I ordered in March. I have written to BBH 3 times. I too have had the same lip service and bull. I’m not patient any longer. I want a refund now. They’ve blamed Covid, I’ve been given a tracking number which hasn’t helped me one bit, and when I asked the rep directly about it, she said once it left China it was ‘out of their hands.‘. I’ve been patient! I either want a dress that they can get to me NOW or a refund before I start writing all over the internet!! I hate scammers!!! M Lafayette Thompson
Response from Boho Beach HutSep 12, 2020
HiMichele, We are not able to locate your order with the information you provided. If you can send back your order# or email address or name you placed your order under, we can look into your order and further assist you. I assure you if you did not receive any items, we have refunded you for them.
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Brenda B.
Jun 9, 2020
Never Received!
Ordered 2 items 5/8. dress came on 5/30 it is not a one size fits all as described - it is a size 4 at best! Needed approval for return and I am being charged a restocking fee and return charges to ship. still haven't received 2nd item. tracking on product shows NO movement. Asked for a refund and was told to be patient. I will never order from BOHO Beach Hut Again!! All items have now been received - as for the return, it has been 28 days since they received the item per the tracking number and I still haven't been refunded!!!
Response from Boho Beach HutJul 9, 2020
Hi Brenda, I show you have received your entire order. We are so sorry you are not satisfied. Please take advantage of our Return Policy. https://bohobeachhut.com/pages/return-policy We processed a refund on June 30th but the refund was denied because to have an open claim/dispute with paypal. We contacted Paypal and we were advised either you the customer can cancel you dispute and we can process you refund again, or we can let paypal decide what happens.
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Lauren L.
May 30, 2020
STAY AWAY! SCAM
Edited to add in response to their reply: no the items were NOT delivered, in fact one still shows in transit, I won’t waste my time looking at the other. Also, please don’t reply with lies if you also have to email me for the order Information. They only get one star, bc I can’t give them 0! Awful! There is no where that they say shipping could take so long. I placed my order on April 30. One piece is coming from China, no mention until I ask for tracking (they make it seem like they have it on their wharehouse) and the other piece who know where it is, still doesn’t show shipped! They are a fake front store. They don’t have items on hand. They are up charging for items that come from places like aliexpress and then have them shipped directly to the buyer. The issue with this is they make it appear they are a California boutique store, when in reality they are based in Nevada and don’t have the product! Awful experience and I will warn everyone I can!
Response from Boho Beach HutSep 12, 2020
Hi Lauren, I see that both of your items were delivered on July 2nd, We apologize for the longer then normal shipping times as we have been affected by the COVID-19 and our suppliers are very behind. We are making every attempt to correct this problem. We do not make claims that we are based out of California and not sure where you are getting that from. We are based out of Nevada near lake Tahoe. Half of Lake Tahoe is in California while the other half is located in Nevada. I hope you enjoy your products and thank you for your patience. UPDATE: You were also refunded in full for your complete order and got to keep it! That is pretty awesome!
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gail W.
May 28, 2020
Don’t order from them
On May 5, 2020 I made an order that I thought was coming from Neveda. After placing the order and saw the tracking from China I was immediately angry. I still haven’t received anything and it’s still showing in China. I have very little faith that I will ever get my order and I will be out $137 dollars. Update - June 12 - still no order. Still in China!
Response from Boho Beach HutMay 29, 2020
Hi Gail, We are so sorry your order is coming from China. We have sent you an email to your personal email address. Due to COVID-19, shipments are taking longer than normal and we greatly apologize for this. We assure you will receive all of your products or you will receive a refund. Again, we are very sorry and thank you for being so patient and understanding during these difficult times.
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Yvette W.
May 26, 2020
I am very disappointed
I am very disappointed. I ordered from them thinking they are a US based company. I just got my tracking information and it is coming from China, I would not have ordered from them if I knew their products are coming from overseas. I hope I get my purchase, we shall see.
Response from Boho Beach HutMay 29, 2020
Hi Yvette, We are so sorry your order is coming from China. Unfortunately due to COVID-19, we are out of stock on some items, so we have to ship from elsewhere. Again, we are very sorry and thank you for being so patient and understanding during these difficult times.
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chantal W.
May 22, 2020
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM ! COMPLETE SCAM!! ORDERED OVER 30 DAYS AGO AND SUPPORT EMAIL SAYS ITS NOT A VALID ADDRESS!! STILL HAVE NOT RECEIVED ORDER....IT HAS BEEN OVER 30 DAYS.
Response from Boho Beach HutMay 22, 2020
Hi Chantal, We are so sorry you emailed a wrong email address. Our email address is [email protected]. You can also go to the bottom of our online store page and hit the link "Contact Us". This will get you in touch with our customer service representatives right away! You will get a response within 24-48 hours, but most of the time within a few hours. I checked into your order and show it is still on its way to you. I am sooooo sorry it is taking so long. Due to the pandemic, shipments are taking a lot longer than normal and we greatly apologize for this. Thank you for being so patient and understanding during this time. I sent an email to your email address also, along with your tracking link. Please let us know if we can help you with anything else. Thank you, Boho Beach Hut
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