Becki A.
Do not buy!
Bought some shorts on April 27th, received May 21st. So ridiculous that they CLAIM to have US shipping facilities and use international last. That’s bullpoop! The shirts wouldn’t even fit a child and I’m always a medium. Couldn’t even get these up my thighs. I’m 5’7” 140 pounds. Read the return policy, emailed them about the return policy and they only give store credit or exchange. So I’m going to have to eat the $45 or wait another month to get something else. DO NOT BUY FROM THIS COMPANY. The only thing good is their customer service. Always gotten back to me within a day. *got an email to edit my review or it wouldn’t be “trusted”. So here’s my edit. This is real review.
Response from Boho Beach HutJan 15, 2025
Dear Becki, Thank you for taking the time to share your experience. We deeply regret to hear that the shorts you ordered did not meet your expectations and that the sizing was not as expected. Your feedback is extremely valuable to us, and we sincerely apologize for any frustration this situation has caused. We aim to provide accurate information about our products and shipping processes. While we do have U.S. shipping facilities based in the Reno/Tahoe area, some items are sourced internationally, which can sometimes affect delivery times. We understand how disappointing this can be and are actively working to improve both the clarity of our policies and our logistics processes. Regarding the sizing, we understand how important it is for clothing to fit as expected. Our team is reviewing your feedback to ensure product descriptions and sizing guides are as clear and accurate as possible. We also recognize that our current return policy, offering store credit or exchanges, may not be ideal for every situation. However, we are happy to assist in ensuring a smoother exchange process or helping you find an alternative solution. Lastly, we truly appreciate your kind words about our customer service team. It’s our goal to ensure every customer feels supported, even in challenging situations. Thank you again for your honest feedback. We are committed to learning from this and providing a better experience in the future. Best regards, The Boho Beach Hut Team



