Boho Beach Hut Reviews | Read Customer Reviews of bohobeachhut.com

Boho Beach Hut Reviews | Read Customer Reviews of bohobeachhut.com

Boho Beach Hut reviews

Showing 533 reviews with 1 star · Clear filters

Marcella T.
Jan 10, 2025
I ordered boots in December 2024 that…
I ordered boots in December 2024 that were advertised as leather. It took forever to receive them which was my 1st clue that they were a product from China. They are NOT leather and sizing isn’t true to size. They have refused to give me a refund, only a store credit. I so wish I had looked at all of their horrible reviews before I ordered. Expensive lesson learned. This business needs to be shut down!! DO NOT ORDER FROM BOHO BEACH HUT!!!!!
Response from Boho Beach HutJan 11, 2025
Dear Marcella, Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not meet your expectations in terms of quality, material, and sizing. We understand how frustrating this situation must have been, and we deeply regret any inconvenience caused. To clarify, while we strive to provide accurate product descriptions and sizing information, we acknowledge that there may be times when an item does not meet our customers’ expectations. Regarding our refund policy, we understand your concerns and will review your feedback to evaluate how we can better serve our customers in the future. Your experience is important to us, and we value your input as it helps us work toward improving our products and customer service. If you have further concerns or require assistance, please don’t hesitate to contact us directly at [email protected]. Thank you for bringing this to our attention, and we sincerely apologize again for the disappointment caused. Best regards, The Boho Beach Hut Team
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Todd T.
Jan 7, 2025
Horrible
Horrible! Products are not what they look like online and customer service is terrible! They stretch out the return process until it expires so you can’t return the product. Please don’t give this Company your business.
Response from Boho Beach HutJan 11, 2025
Dear Todd Thomas, Thank you for sharing your experience with us. We’re very sorry to hear that the product you received did not meet your expectations and that you were dissatisfied with our return process. This is not the standard we strive to uphold, and we regret the frustration this caused. We want to clarify that we have been unable to look up your order because you did not provide the requested information needed to investigate your concerns. Without these details, we cannot provide a genuine or specific response to your review. Your feedback is important to us, and we are committed to addressing concerns about product quality and customer service. We encourage you to contact us at [email protected] with your order information so we can assist you further and work toward a resolution. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, The Boho Beach Hut Team
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Wyndi
Jan 5, 2025
Buyers Beware. The products may not be as advertised and promised. That's deception.
My husband bought me two pairs of boots as a Christmas Present. Boho Beach Hut stated on the product description that the boots were leather and that their products come from around the world. When they arrived it was obvious that the boots as although well made were not leather. They were synthetic perhaps a plastic. I contacted the company letting them know that this is actually deceptive and false advertising and I needed something to be done about it. This added up to alot of money spent. There was one reply that it was heading to be reviewed. Here we are in the New Year.
Response from Boho Beach HutJan 7, 2025
Dear Wyndi, Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in addressing this matter and for any frustration or disappointment this experience may have caused. We take product descriptions and customer satisfaction very seriously. Your feedback about the boots has been forwarded to our team for further review, as we want to ensure that all product details are accurate and transparent. In the meantime, we’d like to resolve this issue promptly. Please let us know if you’d prefer to exchange the boots for another product or return them for a refund. We’ll make the process as smooth as possible for you. We truly value your business and your patience as we work to address this situation. Please don’t hesitate to reach out with any additional questions or concerns, and we’ll do our best to assist you. Warm regards, Customer Support The Boho Beach Hut Team
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Marissa M.
Dec 31, 2024
If I could give this company zero…
If I could give this company zero stars, I would. The material of these items is so cheap. The colors do not match the website images by a long shot. They want you to pay for the shipping back to them and they only issue store credit. I am in the middle of disputing the charge with my credit card company. DO NOT order from them.
Response from Boho Beach HutJan 7, 2025
Dear Marissa Martino, Thank you for sharing your concerns. We’re truly sorry to hear that your experience did not meet your expectations. Providing high-quality products and ensuring customer satisfaction is very important to us, and we regret that this was not reflected in your recent purchase. We want to clarify that if you choose to return your order, we will refund you in full to your original payment method upon receiving and processing the return. While customers are responsible for return shipping costs as per our policy, we are committed to resolving this matter promptly and ensuring your satisfaction. Please note that our return policy is in effect for 45 days from the date of purchase, and you have until January 24 to return your order. If you would like assistance in initiating your return, please reach out to us at [email protected], and we will provide you with the necessary details to proceed. We appreciate your feedback and will use it to continue improving our products and services. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Best regards, Customer Support The Boho Beach Hut Team
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Nick J.
Dec 31, 2024
STAY AWAY FROM BOHO!
Gawd, I wish I had researched this company before I purchased. *Face palm* Learn from my mistake and DO NOT BUY from Boho Beach Hut. Or better yet RUN AWAY SCREAMING from Boho for all the reasons others have listed. The merchandise I shoddy at best, and their ONLY refund solution is to offer you a Boho gift card so you can buy more of their crappy products. Stay away from this company.
Response from Boho Beach HutJan 7, 2025
Dear Nick Jonckowski, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment with your recent experience and the items you received. Your concerns are important to us, and we want to address them directly. We understand that our return policy, which offers store credit, may not align with your expectations, and we sincerely apologize if this has caused frustration. While our goal is to provide quality products and a positive shopping experience, we regret that this was not the case for you. If you’d like to discuss your specific concerns further or explore potential solutions, we’d be happy to assist. Please don’t hesitate to reach out to us directly at [email protected]. We value all feedback as it helps us identify areas for improvement, and we’re committed to making necessary changes to serve our customers better in the future. Thank you for giving us the opportunity to address your concerns. Best regards, Customer Support The Boho Beach Hut Team
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Patti M.
Dec 29, 2024
Just horrendous experience
Just horrendous experience. I would NEVER EVER NEVER order from this company.. HIGHLY AVOID
Response from Boho Beach HutJan 7, 2025
Dear Patti, Thank you for sharing your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your satisfaction is extremely important to us, and we deeply regret that we fell short. We would appreciate the opportunity to better understand your concerns and work toward a resolution. If you’re open to it, please reach out to us directly at [email protected], and we will do our best to address any issues you encountered. We value your feedback as it helps us improve, and we sincerely apologize for any frustration caused. Best regards, Customer Support The Boho Beach Hut Team
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Anthony H.
Dec 28, 2024
Avoid this company.
If I could give a zero I would. Poor quality sweater. Does not match what was advertised online. There are No tags or care instructions. Very poor service- took extremely long to be delivered. claims to be in the United States -comes from China and is same poor quality as SHEIN- but cost a lot more. Avoid this company! I will from here on.
Response from Boho Beach HutJan 7, 2025
Dear Anthony, Thank you for sharing your experience with us. We are truly sorry to hear that your order did not meet your expectations, and we sincerely apologize for any inconvenience caused. We strive to ensure that our product descriptions and images accurately represent the items we offer, and we regret that the sweater you received did not match your expectations. Additionally, we understand how frustrating delays in delivery can be, and we apologize for the time it took for your order to arrive. We want to assure you that we value your feedback and take it seriously. If you would like to discuss your concerns further or explore a resolution, please don’t hesitate to reach out to us directly at [email protected] Thank you for bringing this to our attention. We are committed to improving our products and services to provide a better experience for our customers in the future. Best regards, Customer Support The Boho Beach Hut Team
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Cindy
Dec 23, 2024
I need to be able to give zero stars
I need to be able to give zero stars. Horrible quality, no returns and all of their products are of poor quality. I should have checked the reviews - they won't be around long b/c they spend money on advertising but have no quality to back it up. Really swindled and they don't care. Reporting to the BBB too.
Response from Boho Beach HutJan 7, 2025
Dear Cindy, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment with the quality of our products and your overall experience. Ensuring customer satisfaction and providing quality items are very important to us, and we regret that we fell short in your case. Regarding our return policy, we strive to be transparent by clearly stating our policies on our website. While we currently offer store credit for eligible returns, we understand that this may not meet every customer’s preferences. Your feedback will be shared with our team as we work to evaluate and improve our policies and processes. We take all customer concerns seriously and are continuously working to improve the quality of our products and services. If there is anything we can do to address this issue or if you’d like to provide further details, please don’t hesitate to contact us at [email protected]. We’d appreciate the opportunity to assist you and work towards a resolution. Thank you for bringing this to our attention. Your feedback helps us identify areas for improvement, and we are committed to providing a better experience for our customers in the future. Best regards, The Boho Beach Hut Team
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