Marlene
Looking forward to buying a 2nd shower system
I fell in love with the Boelon shower system 2 years ago when I saw it on Instagram. I was about to renovate the main bathroom of the house and thought the system would be great with it's modern look yet simple design. I live in NJ and my home was built in 1968. The fittings that came with the system did not work in my home. I reached out to customer support and they worked with me. Had to explain the issue with getting the fitting to work with my pipes. They sent a new fitting, it didn't work. So they custom made a fitting that would. It worked and the shower was up and running beautifully. Several months later, two of the push buttons started to leak. I reached out to customer service again and again they worked with me to resolve the issue. I was mailed the replacement parts and was sent a video with easy to follow instructions to install. All is running smoothly. My family and I are still in love with the system. I'm looking forward to purchasing a shower system from Boelon when I'm ready to renovate the master bathroom.
Response from BoelonMay 20, 2025
Dear Marlene, Thank you so much for sharing your experience — it truly means a lot to us. We're honored that you fell in love with the Boelon shower system and chose it for your home renovation. We know older homes can sometimes present unique challenges, and we’re so glad we could work together to find a custom solution that made the installation successful. It’s also great to hear that the follow-up support and replacement parts helped get everything running smoothly again. Your kind words about our team and your continued satisfaction after two years are the best feedback we could ask for. We can’t wait to help you again when it’s time to renovate the master bathroom! Warmest regards, Tony Boelon Team