CR
Slow delivery, extremly poor communication and unanounced fées
A very disappointing customer experience. My order took almost a month to arrive, with virtually no tracking updates or communication from BodyJewelry.com. I received one shipping notification, then no further useful information. I even emailed customer service to ask where my package was, but never received a reply. Meanwhile, I received several emails asking me to review my purchase… before I had even received it! Rather questionable priorities. To make matters worse, I was charged an additional €57 in import fees when collecting my package. These charges had never been clearly mentioned during checkout. The very least an international retailer should do is warn customers about potential import charges and provide some guidance on how to estimate them. Overall, it feels as though once they’ve taken your money, you’re left entirely on your own to deal with shipping, tracking and unexpected complications. The tracking process itself was a complete nightmare: inconsistent or incomplete information between carriers, a package marked as available for pickup without any indication of where to collect it… I had to make three phone calls to DHL eCommerce just to find out where my order actually was! At these prices, one would expect the seller to take some responsibility for coordinating with their shipping partners, rather than leaving customers to chase down their own packages. Plenty of marketing emails, but virtually no customer service. Extremely disappointing.