BodygrooveReviews of bodygroove.com

I enjoyed the classes, and the subscription was reasonable. last year I made the decision to switch and stopped using BodyGroove. long story short: there is no easy way to do this. links to unsubscribe are broken, or lead back to FAQ's. Emails are unanswered, and an unreasonable amount of time has to be devoted to this circular and epic task. I will admit to not placing a priority on this because of the soft cost, but I am willing now to bet that that is by design. I don't know if I will be charged again this month, I had to handle it through my payment provider, so we will see.

I was so excited to start after I subscribed eventhough the policies were unclear about whether there is a trial period or not. In one of the advertising copies, it only mentions that "trial period may be relevant". How disappointed am I to learn that I couldn't even play their videos because they use Vimeo as their player. I know that I could just use a VPN to open, but it also might mean additional costs. They did cancel my subscription so I wouldn't be charged for it anymore but not refund the amount already charged. Here is what I'm very disappointed with: 1. It took around 6 days and 2 emails for the team to respond to me. 2. Knowing that in some countries, the videos wouldn't even play, they just very shortly stated that I'm not eligible for a trial membership. With no explanation of their supposed trial membership and who is actually relevant to receive it. 3. When I further asked how it's unfair that they are not clear about or don't have a trial period, and do not provide info that in some countries their choice of app can't be played, they just plainly didn't respond anymore. Yes, it might be a small amount to pay for one month membership I can't even use, but imagine how many people might not be able to use their membership after paying.. Knowing this and not even having a trial period or refund policy, and then to just ignore said customers. Feels like they don't actually care if people get any benefit from their service or even get their service as long as they got to rope anyone to pay for a subscription.