Bodybuilding WarehouseReviews of bodybuildingwarehouse.com

Worst customer service I've ever experienced! I placed a large order and it arrived damaged. The contents of the bags (protein powder) had leaked in the box and even out of the packaging box. I contacted them that day to explain the situation and included photos as evidence. 4 days later, I received an email response from 'Stephanie' who offered me 30% discount of the items. I asked for more information on this suggestion and have not received a response. I contacted them repeatedly since, 6 times and have not heard anything from them. It has been almost 3 weeks and no refund, resolution or even contact. DO NOT ORDER FROM THEM! THEY DO NOT SEEM TO CARE ABOUT CUSTOMER SERVICE. I would suggest shopping with a reputable brand instead!

Further to my previous review where I said how I'd finished with them a long while back. They still regularly send me texts. No matter how much I reply ''BLOCK''; they continue. BW, do me a favour and go away!

Placed an order for the first time, long delay. Second order came broken and had to be exchanged. 3rd order did not arrive – after emailing a number of times, I was told that the order had to be cancelled because the website “threw up the wrong prices”. No communication beforehand, had I not emailed persistently they would have just ignored it all. They cancelled my order after two weeks and only because I chased it up. No phone number – just an email to write to. Customer services is appalling and the excuses and lack of professionalism is evident from their behaviour. Do yourselves a favour – don’t be fooled by their low prices – other companies are just as competitive – go elsewhere and experience proper customer services, appropriate emails and regular contact regarding delivery. This is a cowboy company run by illiterate thieves who are quick to take your money, respond when they feel like it and then blame their “website” for issues concerned.

Awful service after a positive 1st experience as a new customer, my second order never arrived, still charged. Webform request filed with no answer, emails sent with no replies. In the time they've took (or Hermes if it's their fault, I wouldn't know because apparently BBW don't like to talk to their customers and keep them updated in orders) I've since ordered from The Protein Works and received my good within 2 days - Take a leaf out if their book maybe BBW.

I received an order from them last week (Bms noxplode ) and the product was already open and the product leaked everywhere. And I have 2 weeks until the expiry date to finish the product. I have called and they apparently no longer accept phone orders and emailed twice last week and no response. I am not even sure if the product is genuine. And may need to contact trading standards